I just designed a new banner for my Facebook, Google + and WordPress blog today — it’s a collage of photos of some of the conferences, festivals and events I’ve promoted with social media marketing.
The audiences are now the real world manifestation of the online communities we create to promote an event. The social media and the event are the same thing!
When you bring an audience together today, you are creating a community of customers and you need to maintain communication with them year round. It’s a huge commitment.
In other words, your fan page represents exactly what your product or event is — a community of real people. It can tell you their demographics, age, sex, education, where they live and even what time they are online. You can dig deeper and learn just about everything about them, personally and professionally.
This is a lot deeper than email. Think about it. “firstname.lastname@example.org” is about all you know a about someone on your email list. But on social media we know intimate personal details about each customer and what they look like.
With this unprecedented access to our customers comes a commitment to treat them with respect, humility and to pay attention to them. It’s not a one way message anymore, it’s a conversation.