pr is dead social pr

PR is dead — long live social PR

pr is dead social prPR is dead.

Did you hear me? The career I’ve been in for 18 years — dead. Over. Toast. Done.

It’s evolved into something much more powerful and effective. Social PR.

I think that PR and social media are not separate anymore — and are in fact the same thing.

I’ve seen social media evolve over the past 30 years, from CompuServe to the WeLL to AOL to Craigslist to Ryze, then Friendster, MySpace, Tribe.net, blogging, and today, Twitter and Facebook.

Facebook is just another chat room. It’s all just a big virtual cocktail party.

But what has changed — dramatically — is how we influence other influencers today. And who those other influencers are.  They’re not just press anymore.

You cannot separate “PR” and “Social Media.” They must be on the same page. The strategy must be interwoven.

Your social media, PR, marketing, web and advertising teams need to talk to each other.

Your marketing strategy must be a social marketing strategy.

Your PR strategy must be a Social PR strategy. You must evolve from the 1990s idea that “announcing to the media” is any different than “talking to your customer”.

You’re communicating directly to the public.

Your brand isn’t just B2B, or B2C. It’s person to person. Human to human.

It’s not a one way broadcast anymore. It’s a multichannel conversation.

Today you talk to everyone at once.

Your customer is there. Your investors are there. The press are there. All in the same room.

You must take social media seriously as the front line of your brand, pay attention to it, and stop posting lame, idiotic, poorly written, typo-riddled, boring dreck.

Social media is the front line of your brand!

Social media is marketing + branding + advertising + PR + analyst relations + investor relations + customer service rolled into one.

Why is Facebook worth billions — and newsracks are empty?

Today, a single Facebook post can easily reach 1 million people. That’s more than the circulation of most daily newspapers.

A Facebook ad can reach more customers for $5 than any other form of marketing ever devised in the history of mankind.

But you’re blowing thousands of dollars on ad agencies, PR agencies and print ads?

And you’re outsourcing social media to the cheapest possible, lowest level employee you can find?

Get rid of that 1990s idea that a newspaper article is more influential than a Tweet, a post or even your own blog.

You used to have to own a TV network to have influence. Today, a kid in their bedroom could have more viewers on YouTube than Oprah.

A musician or DJ who happens to have 100,000 fans or friends could be much more influential than a columnist or a journalist. (Many magazines don’t even reach 100,000 subscribers.)

Have you taken the train to work lately?

Do you see anyone reading a print publication? I don’t.  This is what the train looks like on a typical morning in San Francisco.  And these guys in t-shirts are your target audience.

Do you see them reading the banners on the bus? Billboards? Newspapers? Do they look like businessmen in stock photos?

And they’re probably not reading your website on that little screen unless it’s mobile-enabled.

Morning commute in San Francisco on the MUNI train, 2014. Do you see anyone reading a newspaper? Most of these people are probably reading Twitter and Facebook.

Morning commute in San Francisco on the MUNI train, 2014. Do you see anyone reading a newspaper? Most of these highly influential business people are reading Twitter and Facebook on their smartphone or tablet.

You need to start taking Social Media seriously as the front line of your communications strategy.

It’s not an afterthought to be delegated to Interns, your receptionist, or “maybe I’ll get to it later”.

Social media is the front line of your brand.

Social media is where you get to tell your own story. Where you generate your own news. Where you build relationships with the media. And where you let your customers know about your press coverage.

But just social media isn’t enough. Because newspapers and magazines are still important. That’s because most readers discover the news on Social Media, and because reporters and publications have influential followings on social media.

Newspapers and magazines are still very influential -- they have high page rank and authority in Google, so getting mentioned in them does wonders for page rank and SEO. They drive traffic to your website — forever.

Social PR blends traditional mainstream print/TV/radio news media Press Relations with “content marketing”. (That’s a fancy word for: “photos with words on them.”

To do viral content marketing effectively, your messages must be created specifically to reach influencers who spread the word further. And you must include those influencers in your community.

This also means, simply, that your “friends” on your social network also happen to be reporters, freelance writers, columnists and editors and they “discover” the story ideas you share on their news feed. (This is kind of like sending out a press release only much faster.)

These days, instead of relying mainly on email pitching and press releases to announce news, I use Facebook, LinkedIn and Twitter to build relationships with press and influencers.

Try following and befriending every member of the media or influencer crucial for your product. You’ll be surprised how many follow you back.  And they’ll follow what you say — so make it great content, moderated by a professional who is talented in storytelling, community building, customer support, relationship building and conflict resolution. (Hint: they’re probably not even close to entry level.)

They spread the word for you to their networks, which include their Fan pages, Twitter and the blogs and publications they write for.

Some of these influencers are traditional print or TV press.

Others are simply well connected on Pinterest, Twitter, Facebook and Instagram — but have influence equivalent to or greater than that of traditional media.

Try discovering who among your followers and friends champions your brand and spreads the word most frequently. Reward them. Thank them. Give them free tickets and favors.

Over time, you create authentic, engaged communities who will be advocates of your brand. Who tell your story. Who spread the word for you.

Do Social PR. Because, social media is the new PR.

How will your message communicate on a teeny tiny screen?

It’s time to Zen your brand: The new Apple iWatch shrinks your social media content strategy.

How will your message communicate on a teeny tiny screen?

How will your message, logo, photo and brand communicate on an ever-shrinking, teeny tiny screen?

“Any intelligent fool can make things bigger, more complex, and more violent. It takes a touch of genius — and a lot of courage to move in the opposite direction.”

E.F. Schumacher, “Small is Beautiful.”
A responsive website template can shrink and expand, yet the fonts remain legible.

A responsive website template can shrink and expand, yet the fonts remain legible. Don’t force the user to carry a magnifying glass to see your message!

When I was in art school, my teacher, Mr. Nick used to constantly say: “Simple says more.”  That stuck with me my whole life, and it’s my marketing mantra.

I’m constantly reminding my clients to simplify their message and branding and think small.

Now with the new Apple Watch and other smartwatches, social media marketers will need to shrink their messages ever simpler, bolder and smaller. We’re entering the world of the Dick Tracy two-way communicator and our messages will become both tinier — but they will also more aural, sensory and ubiquitous.

The time is now to prepare for wrist-top always-on marketing and Zen your brand so it’s wearable and portable.

1. Your website needs to adjust for multiple screen sizes. (Get rid of that old template and move over right away to a scalable, responsive template that can shrink and expand while keeping the fonts legible and readable.)

2. Scroll vs click. One long scroll is much easier to navigate on a small screen than a site that demands lots of clicks.

3. Can you touch me, can you read me? When the icons shrink down, your customer still needs to be able to touch them. Can they even see the words?

4. From poster to postage stamp. Your event poster needs to be readable on a smartphone–and you need both print and online versions. Get rid of all the small type and create bold, simple graphics.

5. Can your logo shrinky dink? Your logo must pop and stand out when it’s shrunk down to a tiny icon. Redesign and simplify right away.

6. Are you an icon? Your portrait photo should still be recognizable when it’s a 1 x 1 centimeter icon. (Think iconic — a consistent photo, consistent hair color and style and a consistent and memorable personal brand.)

7. Abolish serif fonts! Your content should have large, sans serif, bold type that’s easy to read when you shrink it to a cellphone screen.

8. Write in soundbites. Your Facebook posts should be Twitter sized — or even smaller.

9. Don’t annoy people with beeps and music. With notification messaging instantly available on a user’s wrist, they will see them far more often. Marketers need to be cautious about annoying the user with beeps and blips or especially websites with annoying music.

But what do we do when it all shrinks down to the postage stamp-sized screen of a smart watch in 2015? Now is the time to prepare for the ever shrinking, ever mobile world that your message will be seen in. No longer on a desk in a business setting — but possibly anytime, anywhere.

Holacracy and Facebook — are we creating a global brain?

Giselle Bisson:

Holacracy and Facebook — are we creating a global brain?

Originally posted on Visibility Shift:

A map of the Internet

For three weeks this summer, I was totally off the grid and more or less out of touch while immersed in a permaculture workshop near Mt. Shasta. Permaculture, which literally means “permanent agriculture”, is a systems design theory that can be applied to sustainable agriculture, architecture and community design.

While it started 40 years ago in Australia, permaculture is just now starting to hit a “tipping point” and emerge into mainstream media consciouness. (As it did recently when an actress Ellen Page talked about her permaculture workshop on the Ellen De Generes show.)

Our workshop, produced by Living Mandala, focused on teaching the fundamentals of permaculture in the context of training future leaders of intergenerational ecovillages and intentional communities, so we learned about new systems of organizational management.

As we sat in a beautiful outdoor classroom in the forest, organizational management coach and “evolutionary strategist” Shiloh…

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Jumping into video editing with Animoto

Getting my toes wet in video editing with Animoto and YouTube

Getting my toes wet in video editing with Animoto and YouTube — it was time consuming, but the results were worth it.  Photo above: Tony Bisson, http://www.bissonphotography.com

I took the plunge into video shooting and editing with Animoto and a Canon DSLR camera. Here’s my experience and how you can get professional caliber video for your business on a shoestring.

Video is de rigeur for social media these days. You need video to convert those customers you send to your website with Facebook. You also need it to tell a story that can’t be told in still photos.

For my longtime client RiverGuidess Adventures, a pioneer in the “transformational river rafting” retreat, we’d been struggling for years to convey the magic of these events and falling short.  These retreats combine dance, yoga, healthy food and rafting in a very upscale and comfortable fantasy estate that is more golf course than wilderness.

Video is the best way to convey the magic of this property, the lavish catered meals and the very special vibe of the heart-opening transformation that happens on these retreats. They appeal to the lucrative and mostly untapped older Baby Boomer market and families with kids — an age group often ignored by events of this nature that tend to market only to younger Millennials.

The trips fit into a new category called: "Summer camp for grownups," or "Transformational micro festivals." It's an ever-competitive market with so many competing dance, yoga and festival retreats vying for people who can afford a $500 weekend.

The trips fit into a new category called: “Summer camp for grownups,” or “Transformational micro festivals.” It’s an ever-competitive market with so many competing dance, yoga and festival retreats vying for people who can afford a $500 weekend.

The retreats are pricey – $580 for a long weekend. To convey this value, and help transform the image from “hippie” to upscale, we have been sending pro photographers to each trip.

But every time, something was missing. Each photographer had a different artistic and personal vision of the experience that was not always compatible with our marketing goal — to attract the affluent “transformational” consumer and shift our appeal to a slightly younger demographic.

After struggling to direct outsiders to give me the results I wanted — I finally caved in and learned how to shoot and edit video myself.

I used a Canon DSLR  camera ($299 on sale at BestBuy) and a high speed 64 GB card ($200) to shoot  the video. Then I blended it with photos shot by four different professional wedding and event photographers plus a few images I shot on Instagram with an iPad.

I edited the photos in iPhoto and then imported the video clips and photos into a video editing app called Animoto.

This process took me more than 48 continuous hours — and resulted in 4 minutes and 30 seconds of video. This is about the average for how long it takes to edit video — generally one day per minute of finished video — so keep this in mind if you’re getting your feet wet. It’s time consuming!

The Canon DSLR is known as the camera of choice for Indie film photographers in Hollywood, but I found it clunky and hard to use. It also did not shoot well in low light (unless you add an optional lens.)

The quality of the resulting footage was sometimes very good, though (if I can just learn to hold it still and remove the lens cap!) I still found a DLSR awkward and heavy to hold and will be looking into smaller, lighter cameras in the future.

Animoto is an app that lets you host your images in “the cloud” — this solves one of the critical difficulties with video editing, storing all those huge clips. It also makes it very easy to share the process with the client or a team as the project evolves, and it includes some fantastic ready-made templates. It’s really not more difficult than making a Powerpoint and in some ways easier.  The other beauty of Animoto is that it can time your clips to the beat of the music– generating very professional and engaging results.

We added the royalty free songs from Animoto’s library of 10,000 songs. I did a keyword search for “summer” to find the uplifting song that conveys our “summercamp for grownups” theme.

Taking the plunge on the rope swing. (The woman in this photo is over 50 years old. The client wants to create an experience for older Boomers who want more comfort. We call it “glamping.”)

Taking the plunge into video

Animoto for Business costs $39 per month. (www.animoto.com)

Here’s how the video looks when hosted by Animoto – sharper than You Tube:

IN 2014, SOCIAL MEDIA IS THE MEDIA

Ignore social media at your own peril -- it's not going away.

Ignore social media at your own peril — it’s not going away.

SOCIAL MEDIA IS THE MEDIA

A marketing pro I ran into at my local cafe the other day looked over my shoulder as I was updating a Facebook Fan page and said:

“Most of social media is pure bullsh*t for my clients.”

And he’s right…for his old school, 65+, out of touch clients who don’t even have smart phones, still read a print newspaper and are still carrying a DayTimer — social media is a waste of time. (However, as of this writing, the 70+ age group is catching up and is now the fastest-growing demographic on Facebook.)

For a few, select businesses, like lawyers, (unless they deal with high profile cases that generate publicity), or people with government or corporate jobs (unless they are company spokespersons), or arms dealers, or private detectives or schoolteachers who want to protect their personal privacy, or anyone with a security clearance, or anyone doing something illegal, it’s better to keep a very low Internet profile.

But for most businesses operating transparently, social media can bring you an unprecedented new level of visibility. And for CEOs, filmmakers, artists, musicians, performers, workshop leaders or anyone who produces events — it’s mission critical.

Remember, if you ignore Social Media it won’t go away. And the conversation will still be happening without you.

Is Facebook fan page advertising useless?

This week, a controversial Gallup poll declared that social media was all but useless, and that nobody was influenced by social media ads and it was all a bunch of hooey.

I was immediately suspicious that results from the Gallup survey were skewed by the print and TV media. Mainstream media are late to the social game and totally threatened by the amazing reach of Facebook, Twitter, Instagram, Pinterest and You Tube — now reaching millions and even hundreds of millions–numbers that vastly exceed print media.

They’re also probably very threatened by Facebook advertising, which is much cheaper than print/broadcast, and reaches that oh so desirable Millennial demographic that doesn’t read or watch TV anymore.

Since I live in Facebook stats all day long, I know the truth — one post can reach more people than an article in the New York Times. Sure, Rupert Murdoch and Ted Turner are no doubt losing sleep over that.

Facebook ads, and Yelp, also, can be targeted with laser-like focus on extremely niche local demographics — something print media can’t do quite as well because print is either niche and national or broad and local . Print media and TV are rarely niche and local.

Internet radio still does a lousy job of targeting its ads to any meaningful niche. Local radio still thrives because it’s both targeted and local.

I’ve been doing PR (press relations) since the days when we used fax machines and FedEx — before the Internet existed. Back then, print media was king. Getting an article that reached 100,000 readers in a national print magazine was a big deal. I think some people are still attached to the “prestige” of Print but do not realize that they can actually reach bigger numbers with social media, with far more control over their message.

Print is still very valuable — but now more because it drives traffic to your website and gives you SEO rank in Google.

In the good old days, it was an even bigger deal to end up in a big newspaper like the New York Times and reach 1 million readers. If you got on TV you might (woo hoo) reach an aggregate of 2 million people through multiple TV news stories and a video news release after spending $250,000 on a press conference and a product launch.

Times have changed. Now you can reach just as many people in a few minutes with a single Facebook post or self syndicated blog post — or half a billion with a You Tube video.

PR IS DEAD — LONG LIVE SOCIAL MEDIA?

I’ve been saying “PR is dead,  long live Social PR” for a few years now. I was a little ahead of the curve. I was also sitting around listening to the phone not ring from PR clients, and watching stories not appear in publications that were disappearing, so I was ahead of the curve and got into social media.

Now it’s clear that shift has happened.

Social media is not optional anymore. If you’re not leveraging social media to amplify your message, it’s as if you don’t exist.

Social media is now the front line of most successful marketing programs. Social media is where you distribute your message first — and later it’s picked up by the news media.

(The exception is if you are a publicly-traded company. If so, then SEC regulations require that you announce news on the newswire first, and your key media are pre-briefed under a non disclosure agreement.)

Traditional PR is still very important, but it serves a different role now–in tandem with social media. After your story appears in the news media, they use their larger networks to “syndicate” your message to their networks. You then in turn amplify the message further by syndicating their content on your networks.

Articles and reviews in mainstream media also provide credibility and great content for your website and social media to leverage, and they will boost your search rank (SEO) in Google forever.

WITH SOCIAL MEDIA, YOU MAKE YOUR OWN NEWS

Social media is the “information hub” of your marketing wheel — and your personal social networks at the “hub” that links to other social networks and communities worldwide. The press and publications are some of those networks–but no longer the primary one.

In the old days, you sent press releases to actual members of the press for distribution. Newswires were only available to the press.

Nowadays, you are the press and you syndicate your news over social media, in addition to the press. A press release on the wire now reaches everyone on the planet at once.

Here’s an example of the reach a press release typically gets now on the Internet. As days go by, this number increases, infinitely, and many of these impressions remain on the web forever.  A press release mentioning a company traded on NYSE or NASDAQ would get much more impressions — this was what I got for a small business — 32,000 in two days. This doesn’t include the amplification from self syndicating this story on the client’s social networks. It would be difficult for a small business to get out the word that fast with traditional media.

Example of the traffic generate in two days from a well written, key word tagged press release.

Example of the traffic generate in two days from a well written, key word tagged press release for a small business.

 

 

 

 

 

 

 

 

 

SOCIAL MEDIA CONNECTS COMMUNITIES GLOBALLY

Here’s another example of that from the Unify.org campaign that illustrates how the Unify Facebook fan page links to other Fan pages and organizations, creating huge amplification for each post. (A single Unify post is often shared more than 5,000 times, reaching literally millions of people worldwide with no advertising.) Even with Facebook’s new restrictions, by utilizing this kind of networking, you can spread your message very rapidly and globally.

Illustration of overlapping social media communities. This strategy helped build Unify.org into one of the largest communities on Facebook. I helped write the strategic plan for Unify and was part of the core group of social media experts behind Unify.

Illustration of overlapping social media communities. This strategy helped build Unify.org into one of the largest communities on Facebook. I helped write the strategic plan for Unify and was part of the core group of social media experts behind Unify.

This strategy helped build Unify.org into one of the largest communities on Facebook. I helped write the initial strategic social media plan for Unify and was part of the core group of social media experts that helped ramp the page up. This is now one of the most viral social media communities on the planet.

As you can see in the screen shot above, it’s very possible to reach 1 million people with a single post if it’s shared, tagged and amplified with well targeted paid Facebook “boosting.” 


 

Is your Facebook fan page a cocktail party, a barbecue, a conference or a drum circle?

Social media is a virtual party.  Is your fan page a backyard barbecue, a formal cocktail party, a corporate conference or a drum circle?

Social media is a virtual party. Is your fan page a backyard barbecue, a formal cocktail party, a corporate conference, a yoga class or a drum circle?

The funny thing about social networking is…we often forget that it’s just a virtual party. It’s not about amassing tons of “fans” so you can have the biggest party — it’s about inviting the right people and serving tasty snacks and drinks.

It’s about playful banter, music and laughter.

You know what happens when you talk sex or politics at a party — dead silence.

A cocktail party is NOT the place to pull out a gigantic billboard and say HEY BUY MY PRODUCT! (Unless you are a paid sponsor with a table or booth.)  And imagine if you pulled up your shirt and showed off your appendix scar?

But people do this all the time on Facebook! They forget it’s a party.

A great Fan page is an authentically engaged community where you have a conversation — even better if your tribe cares about what you have to say and shares it with their communities. At a party this is called gossip and word of mouth. On Facebook it’s called sharing and viral marketing.

Remember — a great party is not about QUANTITY it’s about QUALITY. Be selective. Invite the right people. Dress to impress — or stand out in the crowd. Serve good spirits and keep the music upbeat and the conversation as bubbly as champagne.

We are not collecting fans or contacts for Ego — we are collecting real human beings and we should care about them as much as we hope they will care about us.

Think about the real world equivalent of your Fan page. How would you interact in these different real world parties or events?

50 friends or less = backyard barbecue, workshop,  a drum circle.
150 friends or less = a tribe, a retreat, a big party, wedding, etc.
1000 friends or more = a conference
2000 friends or more = industry trade show, music festival
10000 fans or more = sporting event or concert
100,000 fans or more = gigantic stadium event
1 million fans or more = broadcast on television

And here’s a great metaphor for Fan pages from #socialmediamixology:

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