Did you know that business loses $38 biliion per year because employees can’t remember their passwords? The average employee types passwords 4,000 times per year. For a social media pro with multiple clients, this must be tens of thousands of times per year.
And if there is a #1 thing that slows down social marketing and wastes time and money these days it’s having 10 different cryptic passwords and 8 different obtuse email addresses for all your social media accounts! Especially when you have 6 social media pages and 10 people who need to be admins.
Ok, the IT guys will shoot me, but I recommend the following protocol if you are a small to mid sized business with nothing in particular top secret that you’re worried about hackers gaining access to.
I’ve been doing social media for 7 years professionally and only once was a client’s Fan page hacked.
But 98% can’t remember their #$%^&* passwords!
Your poor marketing employees and social media folks have to log in and log out all day long using these obtuse passwords with multiple characters and symbols and it is such a waste of time, I tell you.
Your business social media content is 100% public and you want it to be as public as possible — so why are you worried about it staying private?
- Create a shared Google doc.
- Invite all the members of the team in who will need access to these accounts.
- Then create ONE company email address specifically for your social media pages, (not the email of an employee who might leave or get fired).
- I recommend ONE password for all your social accounts.
- Change all of the passwords on a regular basis, as employees turn over.
- Name every social media page the exact same name and reserve the URL for it. (Example: http://www.facebook.com/mycompany.)
- Before you even name your business, book, film, band, whatever, check Twitter, Facebook, Pinterest, WordPress, Domain.com and Instagram and make sure your name is available on ALL of these pages.
- Don’t use a Yahoo or Gmail as your one email address — it needs to be http://www.yourcompany.com because some social media tools will only let you use a business name.
- When an employee is fired, you stop using an agency or a team member leaves, please remember to change the passwords and remove any admins. (I am still an admin on about 23 pages for projects I no longer work for, including companies that no longer exist but still leave their Fan page up.)
Maybe it’s not “secure” — but really, who is going to hack into your Twitter? Everything you do in Twitter is public anyway, duh.
In the rare chance you get hacked, you will be able to change your password a lot faster if someone on your team can #$%^&*( remember it!
Keep it simple. Please.
99% of the CEOs and solopreneurs I work with also cannot find their log in emails and passwords and this can slow things down for days or weeks. I have one client who kept me waiting 4 weeks for the passwords while the meter was running!
One client never got started on her social media campaign and gave up because she couldn’t find her login and passwords.
Another could not remember where her website domain was created so we never got around to actually transferring a website I built over to her URL.
I have seen businesses scrap all their SEO and valuable fan base because they can’t remember their #$%^ log in and passwords!
The worst thing that happens is when the former social media manager gets fired and refuses to hand the login and passwords over and nobody knows them because only one person had access to this information. This can literally bring your business to its knees! And this happens a whole lot more than hacking.
If you are just starting out at 0 this might not seem important, but someday in the future, when you get as big as you dream of growing, it will be.
And you won’t grow as fast as you want to if you can’t remember your logins and passwords.