Did you know that business loses $38 biliion per year because employees can’t remember their passwords? The average employee types passwords 4,000 times per year. For a social media pro with multiple clients, this must be tens of thousands of times per year.
And if there is a #1 thing that slows down social marketing and wastes time and money these days it’s having 10 different cryptic passwords and 8 different obtuse email addresses for all your social media accounts! Especially when you have 6 social media pages and 10 people who need to be admins.
Ok, the IT guys will shoot me, but I recommend the following protocol if you are a small to mid sized business with nothing in particular top secret that you’re worried about hackers gaining access to.
I’ve been doing social media for 7 years professionally and only once was a client’s Fan page hacked.
But 98% can’t remember their #$%^&* passwords!
Your poor marketing employees and social media folks have to log in and log out all day long using these obtuse passwords with multiple characters and symbols and it is such a waste of time, I tell you.
Your business social media content is 100% public and you want it to be as public as possible — so why are you worried about it staying private?
Create a shared Google doc.
Invite all the members of the team in who will need access to these accounts.
Then create ONE company email address specifically for your social media pages, (not the email of an employee who might leave or get fired).
I recommend ONE password for all your social accounts.
Change all of the passwords on a regular basis, as employees turn over.
Before you even name your business, book, film, band, whatever, check Twitter, Facebook, Pinterest, WordPress, Domain.com and Instagram and make sure your name is available on ALL of these pages.
Don’t use a Yahoo or Gmail as your one email address — it needs to be http://www.yourcompany.com because some social media tools will only let you use a business name.
When an employee is fired, you stop using an agency or a team member leaves, please remember to change the passwords and remove any admins. (I am still an admin on about 23 pages for projects I no longer work for, including companies that no longer exist but still leave their Fan page up.)
Maybe it’s not “secure” — but really, who is going to hack into your Twitter? Everything you do in Twitter is public anyway, duh.
According to eWeek, a survey of consumer users in 2014 revealed that companies lose more than $420 of productivity annually per employee due to workers merely wasting time with passwords.
For a company with 500 employees, the loss is equivalent to nearly $210,000 per year in productivity.
In the rare chance you get hacked, you will be able to change your password a lot faster if someone on your team can #$%^&*( remember it!
Keep it simple. Please.
99% of the CEOs and solopreneurs I work with also cannot find their log in emails and passwords and this can slow things down for days or weeks. I have one client who kept me waiting 4 weeks for the passwords while the meter was running!
One client never got started on her social media campaign and gave up because she couldn’t find her login and passwords.
Another could not remember where her website domain was created so we never got around to actually transferring a website I built over to her URL.
I have seen businesses scrap all their SEO and valuable fan base because they can’t remember their #$%^ log in and passwords!
The worst thing that happens is when the former social media manager gets fired and refuses to hand the login and passwords over and nobody knows them because only one person had access to this information. This can literally bring your business to its knees! And this happens a whole lot more than hacking.
If you are just starting out at 0 this might not seem important, but someday in the future, when you get as big as you dream of growing, it will be.
And you won’t grow as fast as you want to if you can’t remember your logins and passwords.
Old style SEO (search engine optimization) is about tricks, hacks and keywords. Your overpriced SEO geek may even convince you to pay him big bucks to put a big, ugly chunk of “geek speak” text written for the Search Engine (not human beings) on the first page of your website “for SEO purposes.”
Instead, the big opportunity to be discovered is by creating the most appealing, juicy, word-filled content possible and syndicating that yourself throughout the Internet via social media. Hire a professional writer and a social media pro and create compelling content if you want to drive traffic. (Not an SEO guru.)
Fire your SEO guy, and reallocate those resources to producing and syndicating more content that will drive free organic traffic to your website. (Now if your SEO person does most of the things below already, you should keep them. But I have a hunch they are still mostly doing the old-school tricks, metatags and hacks method.)
Here are 9 ways social search is the new SEO:
1. Answer the question in your headline. I know this is brain dead obvious, but you need to think like a search engine when you write every post, tweet and headline. What are people searching for? Ask the question in your headline. Answer the question in your content. (How can I get better organic SEO tips? How can I get more organic website traffic? How can I drive organic traffic to my site?) There. Done. Did it. Now send these headlines out into cyberspace from your social pages.
2. SEO (Search Engine Optimization) is totally unnecessary if you build your website on a blogging platform like WordPress that incorporates keywords, tags and lots of “social sharing” features. This is the dirty little secret that the whole SEO industry kind of dances around.
3. SEO, or paid advertising, is doing absolutely nothing to build your visibility on social networks. SEO is no longer relevant once you start doing Social Media because your profile on Twitter and your tweets automatically get the same search rank as Twitter! That’s right — you can drive more traffic to your website with a Tweet than you’ll get from an article in the New York Times. See this example when I Google myself — note that the New York Times article that quotes me is buried deep in the string. The first 10 results are all social media pages. (Social media has even better Google rank than my own website.)
4. SEO on your website is nowhere near as effective as a key-word filled, search-engine friendly press release that drives traffic to your website. Press releases go straight into Google News and Yahoo News, can easily be picked up by 50,000 blogs and feeds, and you can also distribute them on your social networks. It’s like having thousands of messengers in cyberspace sending people over to your website.
5. The best kept secret that that SEO guy doesn’t want you to know is that you’re probably paying him to drive traffic to your dead, static, dated website instead of starting from scratch with a social media optimized blog. I know it’s scary and expensive to leave your 1990s static website behind and get with it. After all, it’s your baby. You have tens of thousands of dollars and hours invested in it. But your 90s website is not only invisible — it’s dated, like an old kitchen that screams “Avocado and Harvest Gold,” like shoulder pads on a suit, like a wide necktie. A 2014 WordPress site looks like this one — it can adjust to desktop screens, tablets and smartphones. The other thing about using a blog as the center of your content wheel is that WordPress has great content syndication features that will automatically syndicate every post to all of your social media pages.
6. All that SEO you overpaid for will disappear when you remove your old site and update to a 2015 responsive template. However, links to Twitter, news coverage, blogs, press coverage and Press Releases will last forever in Google. As long as you don’t change your URL, those pieces of content drive traffic to your website as long as those networks stay on the Internet.
7. SEO is about words. More words = more chances you will be found by Google. By putting those words out on press releases, articles, blogs, Tweets, Pins and multiple social media pages (not just one place, your website) you’re exponentially increasing the chances that Google will find you. Even more if that stuff gets shared.
8. Google likes relevant, timely, fresh content. Nothing is more timely than social media posts like Tweets and G+ updates, or your own blog posts. Stale website content from your 1999 website is not very interesting to Google. (Or your customers.)
9. Google likes (surprise!) Google products such as G+ and YouTube. Nothing impresses Google’s search bots like using one of Google’s products. This is the only reason to have at least a token channel on YouTube and a G+ page where you post at least 1 time per day. Note that most of the top 10 hits when you Google me are G+ posts.
Today, to drive organic traffic to your website (without paying for links or ads) you need:
- An updated site that contains a blog, preferably a WordPress template
– An excellent writer (hire a journalist, not some cheap person on Fiverr who can’t write in English) to produce regular, juicy, keyword-rich, interesting and topical posts. (Bonus points if they capitalize on the trending topics of the day.)
- A social media consultant (to get more posts out there into the social sites and distribute your blog content to drive traffic back to your website.)
- A PR consultant – to send out more press releases that drive traffic to your site, and get you press coverage which will drive up your search ranks and generate the permanent, high-quality links back to your site that Alexa and Google love.
With the rise of Social Sharing we’ve entered a new era of digital media: personalized discovery. The balance of power is shifting: Many web managers and publishers are seeing more audience coming from Facebook, Pinterest, LinkedIn, Instagram, Google+ and Twitter, Reddit and other social sharing sites than from Google search.
Social signals are the new page rank — become a “trending topic of the day,” or comment on the trends of the day, and you will see your traffic soar.
People will discover you and find you through your content, your networks and your conversations.
This week, a controversial Gallup poll declared that social media was all but useless, and that nobody was influenced by social media ads and it was all a bunch of hooey.
I was immediately suspicious that results from the Gallup survey were skewed by the print and TV media. Mainstream media are late to the social game and totally threatened by the amazing reach of Facebook, Twitter, Instagram, Pinterest and You Tube — now reaching millions and even hundreds of millions–numbers that vastly exceed print media.
They’re also probably very threatened by Facebook advertising, which is much cheaper than print/broadcast, and reaches that oh so desirable Millennial demographic that doesn’t read or watch TV anymore.
Since I live in Facebook stats all day long, I know the truth — one post can reach more people than an article in the New York Times. Sure, Rupert Murdoch and Ted Turner are no doubt losing sleep over that.
Facebook ads, and Yelp, also, can be targeted with laser-like focus on extremely niche local demographics — something print media can’t do quite as well because print is either niche and national or broad and local . Print media and TV are rarely niche and local.
Internet radio still does a lousy job of targeting its ads to any meaningful niche. Local radio still thrives because it’s both targeted and local.
I’ve been doing PR (press relations) since the days when we used fax machines and FedEx — before the Internet existed. Back then, print media was king. Getting an article that reached 100,000 readers in a national print magazine was a big deal. I think some people are still attached to the “prestige” of Print but do not realize that they can actually reach bigger numbers with social media, with far more control over their message.
Print is still very valuable — but now more because it drives traffic to your website and gives you SEO rank in Google.
In the good old days, it was an even bigger deal to end up in a big newspaper like the New York Times and reach 1 million readers. If you got on TV you might (woo hoo) reach an aggregate of 2 million people through multiple TV news stories and a video news release after spending $250,000 on a press conference and a product launch.
Times have changed. Now you can reach just as many people in a few minutes with a single Facebook post or self syndicated blog post — or half a billion with a You Tube video.
PR IS DEAD — LONG LIVE SOCIAL MEDIA?
I’ve been saying “PR is dead, long live Social PR” for a few years now. I was a little ahead of the curve. I was also sitting around listening to the phone not ring from PR clients, and watching stories not appear in publications that were disappearing, so I was ahead of the curve and got into social media.
Now it’s clear that shift has happened.
Social media is not optional anymore. If you’re not leveraging social media to amplify your message, it’s as if you don’t exist.
Social media is now the front line of most successful marketing programs. Social media is where you distribute your message first — and later it’s picked up by the news media.
(The exception is if you are a publicly-traded company. If so, then SEC regulations require that you announce news on the newswire first, and your key media are pre-briefed under a non disclosure agreement.)
Traditional PR is still very important, but it serves a different role now–in tandem with social media. After your story appears in the news media, they use their larger networks to “syndicate” your message to their networks. You then in turn amplify the message further by syndicating their content on your networks.
Articles and reviews in mainstream media also provide credibility and great content for your website and social media to leverage, and they will boost your search rank (SEO) in Google forever.
WITH SOCIAL MEDIA, YOU MAKE YOUR OWN NEWS
Social media is the “information hub” of your marketing wheel — and your personal social networks at the “hub” that links to other social networks and communities worldwide. The press and publications are some of those networks–but no longer the primary one.
In the old days, you sent press releases to actual members of the press for distribution. Newswires were only available to the press.
Nowadays, you are the press and you syndicate your news over social media, in addition to the press. A press release on the wire now reaches everyone on the planet at once.
Here’s an example of the reach a press release typically gets now on the Internet. As days go by, this number increases, infinitely, and many of these impressions remain on the web forever. A press release mentioning a company traded on NYSE or NASDAQ would get much more impressions — this was what I got for a small business — 32,000 in two days. This doesn’t include the amplification from self syndicating this story on the client’s social networks. It would be difficult for a small business to get out the word that fast with traditional media.
SOCIAL MEDIA CONNECTS COMMUNITIES GLOBALLY
Here’s another example of that from the Unify.org campaign that illustrates how the Unify Facebook fan page links to other Fan pages and organizations, creating huge amplification for each post. (A single Unify post is often shared more than 5,000 times, reaching literally millions of people worldwide with no advertising.) Even with Facebook’s new restrictions, by utilizing this kind of networking, you can spread your message very rapidly and globally.
This strategy helped build Unify.org into one of the largest communities on Facebook. I helped write the initial strategic social media plan for Unify and was part of the core group of social media experts that helped ramp the page up. This is now one of the most viral social media communities on the planet.
As you can see in the screen shot above, it’s very possible to reach 1 million people with a single post if it’s shared, tagged and amplified with well targeted paid Facebook “boosting.”
The funny thing about social networking is…we often forget that it’s just a virtual party. It’s not about amassing tons of “fans” so you can have the biggest party — it’s about inviting the right people and serving tasty snacks and drinks.
It’s about playful banter, music and laughter.
You know what happens when you talk sex or politics at a party — dead silence.
A cocktail party is NOT the place to pull out a gigantic billboard and say HEY BUY MY PRODUCT! (Unless you are a paid sponsor with a table or booth.) And imagine if you pulled up your shirt and showed off your appendix scar?
But people do this all the time on Facebook! They forget it’s a party.
A great Fan page is an authentically engaged community where you have a conversation — even better if your tribe cares about what you have to say and shares it with their communities. At a party this is called gossip and word of mouth. On Facebook it’s called sharing and viral marketing.
Remember — a great party is not about QUANTITY it’s about QUALITY. Be selective. Invite the right people. Dress to impress — or stand out in the crowd. Serve good spirits and keep the music upbeat and the conversation as bubbly as champagne.
We are not collecting fans or contacts for Ego — we are collecting real human beings and we should care about them as much as we hope they will care about us.
Think about the real world equivalent of your Fan page. How would you interact in these different real world parties or events?
50 friends or less = backyard barbecue, workshop, a drum circle.
150 friends or less = a tribe, a retreat, a big party, wedding, etc.
1000 friends or more = a conference
2000 friends or more = industry trade show, music festival
10000 fans or more = sporting event or concert
100,000 fans or more = gigantic stadium event
1 million fans or more = broadcast on television
And here’s a great metaphor for Fan pages from #socialmediamixology:
Advertising is the awareness you pay for. And PR is the awareness you pray for.
Today, “PR” includes social media and “content marketing” — and that means “the visual stuff with words on it.” But to make people aware of your content, they need to be able to find it in Google. And this is why “organic” reach or Search Engine Optimization (SEO) is so important.
Great traffic means a lower Alexa rank. The lower your Alexa score, the more people are visiting your site, and the more “relevance” it has in the search engines like Google. (Alexa.com is the site that ranks other websites according to their popularity.) My Alexa rank continues to soar, and has surged from the top 12 million sites in the world, to the top 4 million. (I started the blog about two years ago.)
This is pretty amazing considering the fact that I am not specifically trying to drive traffic to this site, which is primarily a personal blog to promote my consulting practice.
My traffic is 100% “organic” reach — that means I get these visitors without paying for for advertising, Google Ad Words, Facebook ads, banners or link exchanges.
Here’s what I do to boost my SEO — and how you can use these techniques to boost traffic on your own site.
1. Content, content, content.
That is, just write interesting stuff. Write well. Be opinionated. Be a little controversial. Controversial, emotional, engaging content will get read and spread.
2. Teach and inform. Don’t just talk about yourself.
Create “how to” articles that teach others how to do what you do. Share information and don’t just promote yourself all the time. In fact, don’t promote yourself, ever, except in your bio and “about” section. Tell, don’t sell.
3. Use WordPress.
Build your website on WordPress — not a static website. If you already invested in a static website, add a WordPress blog tab to your site. Why? Because WordPress is very well optimized for search engines. WordPress also automatically syndicates your stories to other WordPress sites, and it also makes it very easy to tag your stories, videos and photos with juicy keywords.
4. Use lots of words on WordPress.
I know the current fad is towards “visual” websites and not a lot of words — but the fact is, Google and other search engines search for words, so use lots of them, and use the right ones.
Also make sure to write captions and search-worthy tags for every photo you use, so these photos can be found in search engines.
5. Think like a search engine.
What phrases do people search for? What questions do they ask that apply to your field or product? Answer those questions with your content.
7. Syndicate to all of your social media pages.
You can set this up in WordPress to syndicate your posts automatically when they are published so your posts go to Twitter, Facebook, LinkedIn, etc. Services like Networked Blogs also help amplify your reach. A new service, Thunderclap can dramatically amp up posts for cause-related content and non profits.
8. Feed your social media pages into your site.
Syndicate the content into your page — and out of it. The more it flows, the more traffic you might get. There are free widgets that make this simple to add a fan page, Instagram or Pinterest
feed to your blog.
9. Add easy to find “share this” buttons to make it simple for othersto share your content.
Sounds obvious, but you would not believe how many businesses bury these icons on the bottom of their website. Bring them to the top and make them big, easy to see and find if people are reading on a small screen mobile device.
10. Comment on other people’s blogs, especially major news sites.
Once a week or so, while reading the news, make relevant comments as an authority in your field on other blogs and news sites — particularly if they are comments on topical news of the day. This brings curious people to your page and builds links to your site. Share these stories with #hashtags that refer to the Trending Topics and news of the day.
11. Discipline yourself to post at least once a week.
The more you write, the more you post, the more you share — the higher your Google rank and relevance and the more traffic you get.
12. Send out press releases
Press releases are the most amazing traffic generator, period. Ever. You can use free press release sites if you can’t afford a professional news wire, but I recommend paying for PR Web which is highly SEO optimized.
13. Get mentioned in “real” media. (That is, do PR.)
One fantastic article in a major newspaper like the New York Times can permanently shift your business to a new level, boost page rank — and generate traffic to your website forever. Yes you will need to hire a professional PR agency (like me) to get this kind of coverage. Be patient as it can take many months, and be prepared to pay through the nose. It’s worth it.
Or try this yourself — some people naturally have a gift for PR and can do it themselves.
14. Use Pinterest to generate permanent links back to your site.
Publish your WordPress photos from your WordPress articles as Pinterest posts — and then go back in and “tag” the posts with keyword-rich phrases and URLs so the pins show up in Google. Tremendous traffic builder.
15. Make your website worth coming back to.
I know this sounds obvious, but why are you wasting your time driving traffic to a website unless it’s going to close the deal and make the sale once people arrive? Make sure you have a way to sign up subscribers to your newsletter, capture visitors’ emails and lead them to follow your Social Media pages so you can bring them back again and again.
How did this happen? In this post, I dissect and analyze everything I did — there are lessons here for you too, if you are building a Personal Brand, Thought Leadership or platform for your workshops, speaking and books.
Here’s a frank and blunt review of my website, www.VisibilityShift.com, in 2013, and where I can improve it in 2014. Take note of my advice to myself — there are tips for you here too!
By the way, I was sick for almost a month in January-February 2013, and spent that time at home, tediously working on my SEO, updating my blog, and building up my social media. I think this focused time, boring and unpaid, generated huge payoffs for my personal visibility in 2013 — results that paid off in higher profile clients, celebrities, and inquiries from big brands. Remember, there are no rules in social marketing–everything is new and we’re all learning this as we go along.
My 2013 highlights:
New business: In 2013, my website (and social media) brought me so many fantastic new consulting clients “the shoemaker’s children went barefoot” and I barely had time to update my own blog. This is my second year as a blogger, and to watch my site soar to the top 3 million in Alexa in this short time is really quite remarkable considering how little I posted. Much of my traffic came from old posts — which means my writing has “staying power” in the search engines.
More traffic: Even so, traffic increased dramatically and my page rank zoomed up — I’d gather this is by using a syndication service (Networked Blogs) to drive more traffic to my posts, and by promoting and reblogging them on Twitter, Facebook and LinkedIn — which is where half of my traffic came from. Also by tagging my posts, WordPress automatically syndicated them where they were picked up by other blogs. More about how to “social syndicate” your blog in a future post.
New template: I updated to a fresh new template and designed my own banner, with photos of events I’ve built online communities for (to illustrate that social media is about people — not “content”.)
Better SEO: I also spent two solid days entering my site in directories (like Yahoo, DMOZ, Yellow Pages, CitySearch, etc.) to boost the Search Rank. This also helps business find you.
My Alexa rank increased by 15,966,175%! It is now an impressive 3,230,007 — meaning it is ranked in the top 3 million of all the billions of websites on the planet. This made my site a desirable target for advertisers. Or a potential buyout target for a blog syndicate. (A URL with traffic and page rank is worth money — sometimes thousands of dollars at auction.)
Klout rank increased: My Klout rank soared to a pretty impressive 66 in the competitive Social Media category — this is mainly from using the iPad to post photos of networking events and client events to Instagram, tagging my posts and building a following there. I call this “Digital Red Carpet” service — kind of like being an instant paparazzi. It’s fantastic for building traffic.
Started Visibility Shift Fan Page on Facebook: I also started my own Fan page on Facebook, finally. (Ahem – too busy posting for clients to maintain my own page.) I put a feed from my Fan page into my blog — which brings traffic fro the blog to the Fan page and vice versa. Remember — your fan page and LinkedIn profiles show up first when people Google you.
My URL went out on Press Releases — a lot of them: I do PR for clients, and my URL and the name “Visibility Shift” went out on PR Web press releases. This generated inbound links and more traffic to my own page — and higher page rank. I recommend that you also send an occasional press release on PR Web, even though it costs more than other services, because it is highly keyword optimized and your story shows up in Google and Yahoo news for an entire month. Free press releases can also be very effective. More about how to integrate PR with your social media (Social PR) in future posts.
Press coverage with my name in it: While managing PR for some high profile events (like the Synthesis festival in Chichen Itza, Mexico) I was a spokesperson in quite a few stories and interviewed by German television. This put my own name in stories — driving more credibility and traffic back to my blog.
Made “friends” with influential people: This also gave me a chance to “friend” the celebrities and CEOs I was promoting–after all, I needed to be friends with them in order to “tag” them in posts I made on their behalf. All of this leads to higher Klout and credibility. You can also simply follow famous people and engage with them — you’ll be surprised who follows you back. One retweet from a big name and your traffic will surge.
I followed a very high profile CEO on Twitter at midnight on a Saturday in 2013 — and retweeted his post with a compliment. He immediately responded! We became friends on Facebook. This lead to an immediate job interview with his high profile business. He then invited me to be a VIP guest at his personal party — which was cohosted by Google. This is how you, too, will win friends and influence people with social media in 2014!
My 2014 personal branding strategy:
Advertising – I think it’s time to start generating passive revenue from my page, so I’m planning to get some banners or use AdWords. Why not at least try?
Passive revenue - The best way to do this is an Ebook. Yes, it’s time to write an ebook! The other way to generate revenue is use affiliate programs — such as selling Amazon.com products and books related to your blog topic.
More frequent posting – I’m going to stick to a regular posting schedule. Yes, you should too — even if it’s just a paragraph. Force yourself to post regularly on your blog instead of Facebook. Your posts last seconds on Twitter and merely 45 minutes on Facebook — they live forever on your blog in Google! I vow to blog more, Tweet less in 2014 and make my posts shorter, more frequent and more sharable.
Pithy headlines – The rise of Upworthy and ViralNova taught us that mysterious, evocative headlines are viral and shareable. Quite often people will retweet or share your post without reading it at all — simply because the headline is so engaging. Also, remember to write your headlines for Twitter — add @ and #hashtags and keep them short.
A splash screen with a “call to action” – I’m seeing other consultants “ask” for clients with a pop up screen that offers consulting services for an hourly fee–it’s time for me to do this too and “walk my talk.”
Capture your audience–their email that is: I will add a pop up screen that asks my visitors to give me their email address — or like my Fan page.
Better branding – Gosh, I do this for clients all the time and my own branding sucks. It’s time to brand my own website too and hire a graphic designer to update the banner and customize my template.
New template - I recommend updating to the latest template every year so your look stays current and fresh.
Guest blogging - It’s time to guest blog on Huffington Post, or Social Media Examiner, to bring more credibility to my blog.
Speaking engagements - By ramping up my own image, I got a few offers to speak in 2013, and it’s time to be proactive, pitch myself the way I pitch clients, and speak once a month or more. I’m speaking about “Mindful Marketing” at the Mystic Island Festival, Maui, HI, January 30-February 2, 2014, and I will be part of the Wisdom 2.0 Unconference at Google, February 8, 2014. (These are both clients I have advised on social media, content marketing and PR this year.) I was also offered a speaking engagement and “sponsor status” (link back to their website and logo on marketing materials) at a high profile tech conference as part of the deal I negotiated with them as their social marketing strategist.
Press releases – I always ask my clients to use PR Web or free press release services to drive up their traffic. That’s a good idea for me too. A press release every month will keep you in Google News and Yahoo news adding tons of traffic to your site — sometimes 50,000 visits with one release.
Press coverage – Don’t be shy about talking to the press. I am so busy pitching my clients to the media I forget to pitch myself. It’s time to be a spokesperson about social media and PR issues and get a little limelight shining on myself too.
How about speaking at my local TEDx? Yes, join a TEDx in a small town — this makes it easier to get a speaking engagement and it’s a high profile and prestigious perk to have your TED video in YouTube.
Add logos to my bio - I’ve worked with a lot of big names over the past 30 years — this year I added Google, Twitter, Facebook, Steve Wozniak, Eckhart Tolle, Byron Katie, Alanis Morissette, Iggy Pop, David Starfire, Daniel Pinchbeck and some other heavy hitters to my client list by promoting conferences and music festivals with these speakers on the bill. It’s time to play that up more and add their names and logos to my bio, some “Rave Reviews” and testimonials and toot my own horn a little louder. These names on your website also drive more traffic to your site in random searches.
Google Hangouts, Conference Calls and Video Seminars – Yes, it’s time to get on camera and create my own webinar. I helped a client promote his webinar this year. My turn.
Newsletter – Again, the shoemaker’s kids are barefoot. Where’s my newsletter and mail list? (Slap slap.) Where’s my “call to action” on my website? And how come I haven’t done a “fan page squeeze” to export the 100,000+ fans I have access to on 20+ fan pages and turn that into an email database?
Add a Blogtalk radio podcast – How about an “Ask Giselle” Q&A show where people call in and ask for advice? I have clients with radio shows that have generated so many followers this year they were offered TV shows. Yes, podcasting builds your platform and following and you can do it with a mic you can buy at Radio Shack that snaps on your smart phone.
Or add a vlog (video blog) or YouTube show - Tape a video with your smartphone and host it on YouTube and post it to your blog. No skills in video? Appear at a conference and speak for free — they usually have professionals taping these conferences. Ask for a copy of the video and repost on your blog, social media and YouTube channel.
It’s time for all of us to make beautiful shoes to wear in 2014! Make yours a pair of Manolo Blahnik stiletttos. Reach for the stars in 2014 — you deserve a visibility shift too.
This year, the WordPress.com “stats helper” even prepared an automatic summary of the year’s posts .
Here’s an excerpt:
A New York City subway train holds 1,200 people. This blog was viewed about 4,900 times in 2013. If it were a NYC subway train, it would take about 4 trips to carry that many people.
I get at least one inquiry per day from someone begging me to help launch their product, their festival, their conference, fix their online reputation or get them better SEO results for their site.
But 9 times out of 10 people somehow think that because Facebook is free, getting someone to post for you is free. Everyone wants it. Nobody wants to pay for it.
If you want quality social media, expect to shell out as much as you’d pay for a web designer, graphic designer, publicist, branding agency or writer. If you’re paying $150-500 to go out on a mail list to reach 10K+ people, well, you should pay the same to reach 10K people on Social Media. It’s more valuable.
We’re getting you customers — customers you can see, know the names of, know every possible demographic detail about. It’s exponentially more valuable than buying an email list. We’re giving you a way to interact with people — that’s so much richer than a one-way ad.
Social media has tipped — everyone realizes they need it. They just still have a trouble grasping the concept that it’s they need to pay for it.
1. You need a strategic plan or it’s a waste of time. 9 out of ten clients who approach me do not even remember what social pages they have, or the passwords. Having a ton of neglected, half-baked You Tube channels and un-tweeted Twitter pages does not impress anyone. Do it right or don’t do it at all.
2. You need to support it with great branding. logo, website, name, packaging, video and advertising. Get your act together on all fronts before you start blasting it out to the public.
3. It’s not free and it’s not cheap. A good Facebook post that gets engagement can take 30-60 minutes to research, write, tag and post — longer if there’s original content like photography, video or an infographic. You need to post 3-5 times a day. That can take someone a full 8 hour day on all of your channels–more if you want to approve all the content they produce.
4. You’ll need to supplement it with a Facebook ad campaign, video, good banner design and online branding, contests, apps and services that cost money. If you can’t afford these things, maybe you need more funding for your business before you decide to do a social media campaign.
5. It takes writing skills, wit and good taste. I find that journalists, photographers and other content creators are the best at social media, because it’s about storytelling. Talented creative is rare — and costs money.
6. It has to be proofread, spell checked, high resolution and not look junky. That means it takes time and care, and you’ll need to hire educated, thoughtful, creative people.
7. It takes technical skill. Building a Facebook page takes more knowledge than using WordPress or building a website. By far. Just because billions of people use it, lamely, does not mean that using it intelligently is going to be easy.
8. It’s a specialty. You really need to specialize in this and do it all the time to stay on top of the technology. It changes every day.
9. There is still this myth you can farm social media out to interns or outsource it. Or worse, just by a bunch of fake followers for $5 on Fiverr. This is the front line of your brand and you’re going to trust it to someone entry level?
10. If you want to reach consumers under 40, you need to be online. Period. Statistics and marketing research have consistently shown that younger people, especially Millenials, don’t watch much TV, listen to broadcast radio, read print media or read email anymore. They’re glued to smart phones — and social media.
So if you paid for email campaigns and lists, TV ads, print ads, Google ad words, and PR — expect to pay for qualified, experienced and competent social media too.
Everyone loves it when they make the “news” and the local paper writes about their business.
Now, with Facebook, You Tube, Twitter and other online communities, or your blog, you’re making the news and telling your own story.
And your fans and customers respond in a conversation.
I call it “Social PR.”
Instead of filtering your message through reporters and “experts” — you’re communicating directly to a community.
It’s like PR in warp speed.
Instead of a cycle of a days or weeks — your news gets spread in seconds. It’s like sending out a press release five times a day, each one just 140 characters.
This massive, global, two-way conversation is called Social Media. It’s here to stay, my friend. And it’s turning the world upside down.
Facebook now reaches 1 billion of the most influential, affluent and connected people on Earth — in 70 languages. And 70% of Facebook users are outside the US. (Today it’s estimated that 2 billion people, more or less 1/3 of the planet, have access to the Internet.)
Now the numbers are so massive that social media can no longer be ignored.
Hey, social media is the media.
Social media is now also the best way to reach and influence the “mainstream” media.
Social media now gives you unprecedented, direct and immediate access to celebrities, Venture Capitalists, investors, reporters, CEOs, politicians and influential people of all kinds.
If you’re not using Social Media to promote your business, you’re missing out on a huge opportunity to find new customers, fans and relationships.
Social media is the most effective marketing and web traffic building tool – ever. It is increasingly the most important, customer facing marketing tool in your arsenal.
WHO READS THE NEWSPAPER?
Today, with the rapid disappearance and shrinking of “mainstream” media, (like newspapers and magazines) you can’t rely on press coverage and ad campaigns to announce your product or ideas anymore. Most millennials do not read newspapers — the audience for print is not just aging, it’s dying. The new generation cut it’s teeth on cellphones and computers.
WHO WATCHES TV?
Nobody under 70 it seems to me–they watch shows on social media, like YouTube, Vimeo or pay per view like Netflix. And they discover what to watch from friends on social media.
WHO READS EMAIL NEWSLETTERS?
Most people are too overloaded and ignore them. Email gets stuck in the spam filter. If you get a 2% response rate you’re lucky. Why bother? If you’re customer is over 50, I recommend email marketing. If you want to stay in touch with your existing customers, email is a good adjunct to a social media Fan page or group. Otherwise it’s a waste of time.
JUNK MAIL AKA SNAIL MAIL?
Paper is almost obsolete. The majority of our shopping and commerce now happens online. When’s the last time you learned about something new in the postal mail?
BILLBOARDS, POSTCARDS, BROCHURES?
Face to face, personal “social networking” is more effective than ever as a way to cut through the clutter. And it’s an excellent way to drive your customers to your website, Facebook fan page or sign up for your email newsletter to stay in touch. Billboards, trade shows, festivals, speaking enagagements, events — all great ways to get photographed, video taped and then spread around on the social media.
TRENDSETTERS AND EARLY ADOPTERS ARE ON SOCIAL MEDIA
In order to influence and seed consumers and “early adopters” who will be the first to sign on to a beta programs, try a new product or embrace revolutionary ideas, it’s critical to reach them through, and be seen and heard on the “emerging media” or “social media”.
This is where the trendsetters, hipsters, cutting edge early adopters and most technologically agile people have historically hung out, talk about what’s new, and spread ideas to their friends and colleagues. This isn’t new — it’s been going on since the eighties when “chat rooms” like the Well pioneered what evolved into today’s Internet and social media.
Social media is where the mainstream media get their story ideas and learn what’s new.
These social communities are now as important as newspaper, TV or radio coverage and can be highly targeted.
“Social media” includes:
– Your website (hopefully a blog loaded with “Social Share” buttons, links and automated, syndicated feeds to Twitter and Facebook, Instagram, LinkedIn, YouTube — and not an old, 1990s-style, static website) is the hub of this integrated social media strategy.
– social networks (Facebook, Twitter, Foursquare, Pinterest, Google +, WhatsApp, Instagram.)
– vertical, niche social networks for your market (ie for LOHAS they include: Architects of a New Dawn, Waccobb.net, Children of the Light, WiserEarth.)
– Yahoo Groups, Google Groups (these closed email lists can spread your product, workshop, event or idea to highly targeted niches. They are powerful for music festivals, conferences, events, yoga, dance and workshop promotion.)
– Facebook and LinkedIn groups – in high tech, these groups of early adopters and enthusiasts are critical to the success of a new product. For other businesses, such as Fashion, Design or Green, specific networking groups are highly influential, and often have their own social pages.Related articles
“Umbrella branding” is a strategy that huge multinational businesses use — it’s the umbrella that covers all of their smaller brands. For example, GE is really a defense contractor when you get down to it, but their brand focuses on light bulbs: “We bring good things to light.” GE’s umbrella branding tags include: “GE: Brilliant Machines,” for their hospital equipment and “GE: Imagination at Work” for industrial equipment.
Or consider Hewlett-Packard, (HP). Did you know HP makes LED light bulbs for cars, components and about 10,000 other products?
I know, because I worked for HP for several years and sat in meetings where we wrestled with this problem. Every one of those 10,000 product managers with a product at HP wants a press release and a press tour for their product, but only a few, select, “front runners” and stars get chosen to represent the overall brand. In other words, the products that are most interesting get the PR. When we think of HP, we usually think of the front runner products like: “Ink Jet Printers.” Or: “Innovation in the historic HP garage.” This was condensed ino one word, the HP brand: “Invent.” This is the HP umbrella brand.
Now if HP and GE can’t afford to be all things to all people in their branding, you, Joe Schumuckatelli from Pocatello, Idaho sure as heck can’t afford multiple brands.
But small businesses and start-ups almost always try to have multiple product lines, spin off new stores, create new catchy taglines for all of their offerings, address multiple markets and even have multiple websites and logos. What a mess.
If you can’t remember all of your brands, products and taglines — do you think the customer can?
In my personal experience, any business brand (or personal brand) trying to be too many things is doomed to failure. I have see this in the high tech industry where start-ups with less than $1 million in funding will attempt to brand multiple products and serve both the B2B market and the consumer right out of the gate–confusing the investors, press and customers alike.
To create a personal umbrella brand, the first step is to ask yourself:
What makes me tick? What is at the core of every major step I’ve ever taken in my life?
It will help to get feedback from friends, clients and family and step outside yourself to ask this question. Tap deeply in to your core life purpose.
When you clarify your life purpose and articulate it in a mission statement, you are on the way to creating a Personal Umbrella Brand that will work for your focus for years to come, even when it changes.
To start creating your Umbrella Brand, answer this question:
“Who is My Dream Client or Perfect Customer – and What Makes Them Excited?”
Case Study: A corporate organizational management consultant who now also does personal organizing and “downsizing” for individuals and small businesses.
Her business mission: “I create organizational strategies from Fortune 500 to the home office.”
Or, in a personal branding mission statement, “I simplify your business. I simplify your life.”
Focus your brand strategy on your website for better SEO:
In your website, build your overall brand that ties it all together as your summary statement, making sure to use key words that people will search for in Google when they want to find you. This “elevator statement” is the most important thing you’ll do so give it time and bounce it off friends and clients. These key words create Search Engine Optimization or “SEO,” so use them often in articles on your website.
Use pull down menus on your website to create sub-categories for specific lines of business.
If your businesses are wildly disparate, you should build a separate brand, website and Fan page community for each business — but trust me, this will seriously tax your time and focus unless you are Richard Branson or Jane Fonda and can afford teams of people to manage all of this for you.
(I got to visit Jane Fonda’s office once many years ago, and asked: “Jane, you’re incredible. You have exercise videos, produce films, run non profit organizations, raise a family — how do you do it all? And she said something so honest I’ll remember it for the rest of my life: “Are you kidding? I’m rich! I can hire people to do all these things for me.”)
So if you have the fame and resources of Jane Fonda, go ahead and build multiple brands. Otherwise, focus your personal brand.
Focus your bio on LinkedIn:
For many of us, especially if we’ve been working for two decades, our LinkedIn profile is all over the map. What do all these jobs add to? What is the ultimate focus that ties all this life experience together into your life purpose? Find the key words that clients or employers are searching for, and build those key words into your personal brand.
If your signature line or title says you have six careers, which one do I hire you for today in 2013? Which one is your primary revenue stream? Nobody is an expert in 6 things. Focus your personal brand.
When I see 5 careers in a LinkedIn profile, email signature line or Twitter bio I think: “She is less than 20% at each of these things.” I want to hire the person who is 100%, don’t you? Focus your personal brand.
I don’t want a floor wax that’s also a dessert topping — I want an eco non toxic wax for hardwood floors.
I don’t want a dentist who is also an auto mechanic — I want a cosmetic dentist with an office within walking distance from my house.
Use a clear mission statement in your signature line, and if you have multiple lines of business, add a separate URL for each one. Build a separate email address for each business–it’s free in Gmail.
Focus your personal pages on Facebook and Pinterest for hobbies that build your personal brand:
Most of us want more meaning in our life, and turning a passion or hobby into a business is everyone’s dream. Before you pour your time into building brands for all of your passions, though, ask yourself:
What is my business — and what are my passions?
Yes, like most people with a life outside of work, I’ve done a lot of things that I’ve been paid to do — this includes being a backup singer on some CDs, art curator, remodeling and flipping houses, stage manager and emcee for the Green Festival, art model, on stage storytelling performer, vegetarian caterer, producing events and yoga conferences, journalist, aromatherapist, writing a book about my “Eat, Pray, Love” journey in the south of France, etc. etc.
I took a stab at starting businesses in all of these areas but generally, I ended up investing more than I earned …therefore they are hobbies. My business is promoting things. I have found a happy medium that feeds my soul by promoting things that are my passions — technology that helps people collaborate, events that teach healthy lifestyles, solar energy and green ideas.
My passions, aka hobbies, however, don’t belong on my LinkedIn profile, my professional website or my email signature line unless I want to look like a flaky new age dilettante.
(Here’s an actual Flaky New Age Dilettante Twitter Profile: “Shamanic journeyer+travel.art.yoga junkie+wellness warrior+DJ+social alchemist. Some say l am an expert in Marketing, & Campaign Management.” Uh, yeah, not for personal branding I hope.)
I do get a lot of clients from the people I met while doing my hobbies, and they feed my soul, so I indulge in my hobbies on my personal Facebook page and Pinterest or by taking on volunteer roles or “pro bono” clients in these niches and highlighting them on LinkedIn in the volunteer section at the end of my profile.
Focus your thought leadership niche:
Examine your market niche and do research on the competition. For example, for one of my clients, a green talk radio host, she has discovered that there are no competitors at all for women representing the ecological and green movement. The door is wide open for her to take a thought leadership position and own that category as an author and media personality and we’re working on that together. For my business, I did a search in Twitter and noticed there are 181,000 social media gurus. But very few focus on the LOHAS, green or sustainable market — that niche is wide open for thought leadership.
Focus your photo and banner.
Choose your best portrait photo and use it consistently everywhere — it’s your brand. Same hairstyle, same eyeglasses, same hat or hair color. Think of celebrities that stand out eternally – Marilin Monroe and her platinum hair, Elvis and his sideburns, John Lennon and his round glasses, Groucho Marx with his big nose, moustache and glasses, Larry King and his suspenders — each has a style so distinctive that they are easily parodied. Find a unique look that defines your personal brand. One easy way to do this is to choose a consistent background for your photos — such as a redwood forest, ocean or city skyline or to wear a consistent color. Hire a designer to create a banner for every social and web page or use a cover maker – and make sure it is one in a million unique. (No cheesy stock photos.)
Focus your regional market.
Even though the Internet is “global,” few businesses really are. If your clients are from a specific geographical region, put that in your mission statement and build listings on Yelp, Yahoo, Google, and other local listing services to ensure you show up in local searches.
It’s easier to be a big fish in a small pond — so consider focusing your brand to a region with the least number of competitors, or even moving to a region you can own and dominate. That region is a keyword that is crucial to your SEO for your website, LinkedIn and your Twitter bio–be specific so customers can find you.
Focus and build thought leadership with content — and real world examples.
Thought leadership is a commitment to leading a category and curating content in that category until you are synonymous with that category. (Tim Ferris owns the “4 Day Work Week.” Don Miguel Ruiz owns “The Four Agreements.” What do you own?) Yes, it’s tedious. Yes, it’s not as much fun as being a dilettante — but it helps you stand out and build authoritiy, page rank and SEO.
Brand focus builds authority and trust
Another client is a river rafting guide and also a massage therapist. I convinced her to drop the massage therapy from her river rafting website and build a new site for that sideline. It’s distracting to think of the relaxation of a massage and the adrenaline rush experience of river rafting under the same brand.
Her new brand tagline is: “Life is a river — dance with it!” This reflects her personal passion in dance, and the fact that every river trip has live or DJ dance music, making them very different than mainstream river rafting trips. Other tag lines that spin off this theme will include: “Life is a river, flow with it!” and “Life is a river, dive in!”) The new card and website emphasize “flow” with curving fonts. There are hundreds of Esctatic Dance events and hundreds of river rafting trips — but she owns “Dance with the River”.
When you focus your brand, you will find that not only will your credibility with clients improve, but your SEO, website traffic, Klout and Peer Index scores will soar because these scores reflect the consistency of posting on a single topic area and building thought leadership in that category.
As your Klout improves, clients and customers will call, and you will be getting inquiries from the news media looking for authorities to quote in their stories, and speaking engagements.
When you focus your brand, you won’t have to search for clients — they’ll finally be able to find you!