Category Archives: renegade marketing

Will Facebook eclipse Google for search?

Facebook, the new kid on the block, overtook Google as the most popular website in the US this week.

My friends are early adopters. Last year at this time, whenever I walked into an Internet cafe and peered over the laptops, I saw that majority of the browsers were open to Facebook. The rest were using search engines like Google, photo sharing communities like Flickr, and free email portals like Yahoo mail.

Now, this week, the rest of the world caught up with my early adopter friends — the social media site Facebook has overtaken Google for the first time, becoming the most popular website.  According to the Social Media Examiner, five new studies have verified my casual Internet Cafe research.

The Financial Times reported that Google and Facebook accounted for 14 per cent of all internet traffic last week, with Facebook receiving 7.03 per cent and Google 7 per cent.

While the lead is slight, the upward trajectory is clear. It should be more than enough to convince online businesses to immediately shift more of their ad dollars into Facebook ads. And businesses, whether online or off, can no longer ignore the value of marketing to their customers and communities via Facebook Fan pages, Event pages or Groups.

More people are starting to filter their news through people they trust — friends who point them in the direction of interesting articles and trends on social sites like Facebook or Twitter — and fewer are using search engines like Yahoo, Google and Ask to find news and information.  People are also paying much less attention to their overwhelming and overloaded email in boxes — and more time sending messages to each other on Social Networks instead.

In a sense, social nets are turning into both a replacement for email and a new kind of specialized search engine, with human beings, rather than page ranks, deciding what information is hip, interesting and important.

Simultaneously, marketers are scrambling to shift their budgets from print/radio/TV PR over to Social Media marketing. Job openings for “Social Media Gurus” are proliferating — so if you’re in the sales, marketing, video, advertising, graphic design or media professions, you need to get up to speed and shift your business immediately to include the social sphere.

PR agencies, also, are quickly repositioning as Social Media agencies. From small local businesses, to the Fortune 500, social marketing is hot, hot, hot — and the newspaper is not, not, not.

It tipped. In the mid 90s, everyone needed an online campaign. Somewhere around the year 2002, every business suddenly needed a website. Now, we’re seeing the same urgency for all businesses to have a Social Media presence.

The average American spent 7 hours on Facebook in January. (Heck, my friends spend 7 hours a day on Facebook, and hardly ever use email anymore.)  Facebook doubled from 200 million to 400 million users last year — giving it a user base the size of the third largest country on the planet!  For the time being, we can’t afford to ignore Facebook. But in the future? Who knows.

Social media sites come and they go. (Remember all the hype about Friendster, once upon a time? Remember the Well? Remember Tribe? Remember Compuserve?) but whether Facebook remains the front runner or gets replaced something new, Social Media is the media, just as the Internet is business.

Ignore social media at your peril. It’s not going away.


Why the only website worth having is a blog.

I was having a new business meeting with a client yesterday. He has a restaurant and he’s looking for ways to stay on top of the economic downturn.

The first problem: Nobody can find his restaurant. First, it’s in an obscure location in San Francisco. His website in also on an obscure location on the Interent — buried somewhere in 6.5 billion web pages.

I typed the restaurant name in Google.

It didn’t show up.

I scrolled, scrolled and scrolled through pages and couldn’t find it.

I typed it in quotes.

Still. Nothing.

I typed in the name of his restaurant, plus the keywords: San Francisco. Vegetarian food. Italian. Pizza. Pasta.  The address.

Nothing. Nothing. Nothing.

And finally I just went to the site. It was one of those static websites. It screamed: “We’re gonna party like it’s 1999.” It was so static that there was not a single word of type on the entire site that Google would ever be able to find. It was all pictures and graphics! And of course, it had never been updated. (The way Google ranks you  higher in the search results is by how often you update your information.)

I said: “That’s why you need a blog, not a website.” Because blogs are filled with keywords that Google can find — and they’re updated much more often than websites so they end up higher in the search results.

We then searched for this blog, Visibility Shift.

Out of 8,000,000 results for “visibility shift”, Visibility Shift is the first one on the list in Google! In fact 6 of the first 10 hits refer to it.

I said: “I built the page yesterday.”

“Yesterday?”

“Yes, it immediately got to the top of Google because I built a Twitter following first. I sent 850 Twitters out first and they’ve been retweeted thousands of times, along with the words ‘visibility shift’ in the URL.”

“And I have 11 articles in the blog already, and they’ve been picked up by thousands of spiders and bots and RSS feeds and search engines and are already reappearing on dozens of other websites.”

This blog has already generated more traffic in the first week than my old static website got in a year.

We looked for my other blog, which has been on the web for 5 years. It has a very generic name, so it generates a ridiculous number of results when you try to find it. (A mistake I’ll never make again when naming a blog.)

Even so, out of 451,000,000 results (nearly half a billion) it’s number two in Google!

It’s received a fairly respectable 200,000 visits in the past 5 years. I’ve done a lot of search engine submissions, and Twitter, and link exchanges. But another eason the search rank is so high is because it’s hosted on Google’s Blogger — which automatically gives it a higher search rank than my static website will ever have.

Blogs are much easier to find than webpages.

This was a good lesson in those fancy terms marketers like to use — SEO and SEM.

Search Engine Optimization (SEO) organizes the pages on the website for both the search engine spiders and the visitors to the site. Search engines look for your site based on combinations of words on the site. The more words you have on your site, the easier it is to find. That’s why a blog is so much more effective than a static webpage.

“Oh!” he said.

Now, Search engine marketing (SEM) are the things you do off the website to bring more traffic toward it. These are like putting your URL on business cards, restaurant reviews in an online news site,  press releases with your URL and company name in them, and anything else that generates incoming traffic and links — which moves site pages higher in search engine results pages.

You want things that spread your URL around the web — like Twitter, a public Facebook listing, and links from blogs and online zines — or review sites like Yelp!

See, I said, “that’s why social media, press coverage and blogs are way, way, way more important to your business now than an old static website will ever be.”

And this is why if you have a business that depends on your customer being able to find you on the Internet when they’re hankering for pasta, you need to have the words: “Italian restaurant and San Francisco” show up as many times as possible on your blog–so Google can find those words.

I said, “You know, this is totally cheating, but we could just rename your new blog: ‘Italian-restaurant-pasta-sanfrancisco.com.’” That will be a lot more unique and useful than the generic name of his restaurant.

“What a great idea!” he said.

“That’s available in Go Daddy and will cost you only $4.99. Plus my monthly retainer.”

He was sold. I got the job. We’re building a blog and a Facebook fan page this week. I’m looking forward to seeing his restaurant turn into a destination restaurant — one of those obscure restaurants people love to drive across the city to discover and show off to friends.


6 ways to determine which social sites are best for your business.

Today there are at least 350 social networks. And thousands of smaller, focused and specialized social networks that have been built on Ning — like Etsy, which is now essential for craftspersons, and Architects of a New Dawn, a new age network of “positive and uplifting content” created by musician Carlos Santana.

How do you make your way through this mountain of potential sites and decide where to focus your precious time and marketing dollars?

1. Decide what your market niche is and choose the top 3 networks in that niche.

For example, if you’re a Yoga business, you might want to join the three largest, fastest-growing, or most heavily visited networks in the New Age and Yoga market — Yogamates, Architects of a New Dawn and Gaia. If you are a yoga non profit organization, perhaps you’d also add Wiser Earth. Keep an eye open for all new social nets in your industry and create a basic page on all of them if possible–you really never know where a new customer is going to come from.

The best and most active groups will soon become apparent and then you can start unsubscribing from the less popular ones. (It’s better to have an active page you’re paying attention to than a dead one that could be collecting negative comments or will make your business look stale and outdated.) But in this day of emerging media, it’s difficult to predict in advance who is going to be hot and who’s going to fizzle out. (Once upon a time, only two years ago, Facebook was just a niche network for Ivy league college graduates).

2. Add the Yahoo groups and Meetups in your marketing niche.

Do a search for Yahoo groups relevant to your market, and join the largest ones. These lists become valuable places to announce and promote your events and services. For example, as a Yoga business, we would join all of the Yoga and Vegetarian Yahoo groups, Google Groups and Meetups in our region. Your profile should always list all of your Facebook, Linked In and Twitter profiles, your website, blog and any other urls that relate to your business. This generates links and traffic back to your website.

3. Create a Facebook personal page AND a Facebook fan page. Then create Facebook Event pages for all of your events.

Why multiple Facebook pages? Because you will eventually want to separate your personal life from your busines. Also, fan pages offer the potential to send out news to your whole list with one click — whereas an Event page created from your personal identity requires tediously clicking on every single name in order to invite people. Trust me, you need both.

Again, link back to all of your other social profiles and URLs from your Facebook profiles. More about how to create a kick-butt Facebook fan page in a future article. There are both free and paid Facebook fan pages, depending on the number of friends you have and the features you want.

4. Decide if Twitter, Linked In, Myspace or Flickr are for you. They’re not for everybody.

Twitter is more impersonal than Facebook — I think of Twitter as where I can blast out news to the entire planet in my professional niche. But Facebook where I reach my closest community circle–real people I actually know.  If your business does not need to reach the whole world, Twitter is overkill. For example, a local pet store probably won’t need Twitter, but a distributor of pet products would use it to communicate with stores, pet magazines, customers and fans.

Myspace is in decline, but is still one of the world’s largest social networks, and because it has music player features that Facebook lacks, it’s still essential for musicians, authors, festivals, nightclubs and entertainment venues. Myspace is not trafficked much anymore for other businesses.  More about music promotion, which is a world unto itself, in a future article.

Linked In is essential if you’re a high tech executive and want to link up with your peers and business development contacts — but it’s fairly useless for a massage therapist.

Flickr or Photobucket are great if you’re a professional photographer, or if your collection of photos is somehow relevant to your business, and it will drive traffic to your other sites because these photos are tagged and will show up in web searches.

5. If you’re a local business, you absolutely need to be on Yelp!

Yelp is essential for all local businesses — whether you are a dentist, offer professional services or run a restaurant. You need to actively encourage your friends, family and best customers to write positive reviews on Yelp — because positive reviews will crowd out the negative ones. More about Yelp and review services like Epinions later in a specific article. One of my clients, a mover, says the majority of his business referrals now come from Yelp so he offers a discount to encourage happy customers to write a Yelp review.

6. Local businesses also need to consider local listing services, specific to their niche.

Proactively seek out the free listings first. The ones that are selling ads will seek you out and beg you to spend. Personally, I would hire a competent social media/marketing consultant first and foremost before I paid for any online advertising. For example, if you’re sending out invitations to events, you’ll want to pay for email lists that reach your geographic and business niche, and you may find value in highly targeted Google Ad Words or Facebook ads. For a local restaurant, for example, you’d want to get listed on Bing.com, Restaurants.com, Yelp, Urban spoon, Fodors, Zagat, Dine.com, Citysearch, Boorah and Gayot, plus you’ll need to pay careful attention to Yahoo and Google to make sure you show up on the local search maps.

More about restaurant-specific social media in a future article, as I start to work for a restaurant client and give you some real world examples.

7. Join video listing services, photo sites and podcasting communities, if relevant to your business.

Video communities like You Tube, veoh, Metacafe, Google Video and Current.TV let you host small video clips for free to promote your business or brand. I have a client who is a yoga teacher, for example, who has clips from several of her Yoga DVDs and cooking videos online and considers that an important part of her promotion strategy. Another client, with an Astrology website, uses podcasting networks to promote his online radio show.

7. Listing sites like Digg.com are important too…but you can deal with those later.

I’m going to save this for a separate tutorial, because listing sites like Digg and Delicio.us are a whole other social animal. These sites, which tend to appeal mostly to a younger audience, are where the community “votes” on the importance or relevance of a topic or article. Your blog is like the center of the wheel that is your social promotion strategy. Get started  building your fan base on social sites and the listing services relevant to your business first, and develop a blog that links all of these sites together - before you worry about the listing sites.

The bottom line is — if you’re customers, peers, pundits and fans are there, you need to be on a social network. If they’re not, I’m sure you have better things to do with your time.


Jumpin’ Goat coffee gets PR “perks” from their Twitter page

These guys at Jumpin’ Goat Coffee are amped up and sure know how to use social media. Check out their  Twitter page and all the links!  http://twitter.com/JumpinGoat. This very personal Twitter page is loaded  with customer support, giveaways (of free pounds of Jumpin’ Goat java), and a folksy, personal appeal.  What’s amazing though, is how much PR they’ve generated with a pretty mediocre website. It’s clearly  social media that’s bringing in the customers.

Jumpin’ Goat’s 6,000 loyal followers even lead to mainstream media coverage on AOL small business and  ABC News. http://bit.ly/9DgHdF.


Smile. It’s time for social media for dentists.

Say "aaaaaaah."

This week I was contacted by a cosmetic dentist in the tony neighborhood of Union Square in San Francisco who wants some social marketing oomph to stand out in the deluge of cosmetic dentists, holistic healers and “smile whitening” shops in the city.

I’m suggesting that we find a way to market to the after work and lunch hour crowd working within walking distance of the office — because someone’s more likely to switch to a new dentist if they can squeeze in an appointment during lunch or right before or after work.

While researching this project, I found the book, Social Media for Dentists. It claims that only 14% of patients use the yellow pages to find dentists anymore, where more than 80% use the web: http://socialmediadentist.com/

This dentist has a slick website, but how will it stand out when it doesn’t even show up in the top three pages of Google searches for “cosmetic dentist Union Square” or “holistic dentist San Francisco?”

My social strategy for the dentist will include:

- A Facebook fan page where we’ll invite in all of his existing clientelle, and offer discounts or specials to incentivize patients to sign up. We’ll also hand select people in the immediate vicinity and invite them to friend the page.

- A bi-monthly email and print newsletter with patient success stories and tips about dental care and the latest procedures.

- Pages created on relevant alternative health social networks – such as Gaia.com.

- Google ad words and Facebook advertising.

- Getting listed in social media dental networks like http://twentist.com/ and eco friendly listings like www.sustainlane.com

- Reward customers with discounts or perks in exchange for posting reviews on Google and Yelp. Reviews from real people will help up  the position of a Google profile.  As you can see below, the most reviews doesn’t always mean the top spot, but it does help get you in the top ten.  A well rounded profile with many links, pictures, and videos will also help.

- A press release sent on PR Newswire or several free press release services to help drive links to the site and increase the search rank.

- A free grand opening party, after work, with DJ music, free healthy cocktails, promoted with lunch time flyers and social network invitations.

Any more ideas on how to make our Dentist stand out and smile?


The underground tribal feather earring swims up stream, goes mainstream.

Neo tribal feather earrings go mainstream

Tribal feather earrings now showing at a shopping mall near you.

Feather earrings, feathered hats and elaborate feathered hairpieces were spotted in the underground Burning Man/Symbiosis/neo-tribal scene for about the last 2 years and have now surfaced in the film Avatar and even in retail stores. It’s interesting to see how quickly trends are bubbling up into the mass market in today’s age of the Internet and social media. It takes more effort to stay on the edge and keep a trend underground in a day when the edge quickly receives global attention in Flickr or a You Tube video.

http://www.freepeople.com/accessories/


Getting used to WordPress reminds me: Simple says more.

Power and options sometimes means too many choices. I have been blogging for 5 years on Blogger and know it inside and out, and have lead or managed the development of websites for a decade, so why do I find the transition to WordPress extremely confusing?  It just seems like there are too many choices, options and features and such a plethora of third-party applications.

It’s like making the transition to the PC world after using a Mac. Having a bazillion ways to do the same task doesn’t necessarily make you a more powerful communicator.

As my first art teacher, Mr. Nick used to say: “Simple says more.”


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