Category Archives: public relations

October 4, 2011

8 penny wise, pound foolish social media blunders that businesses make.

By Giselle Bisson

Q: “What’s the worst thing you can do with social media?”

A: “Ignore it.”

And that’s what most corporations (and small businesses) did in 2009 and 2010. They ignored social media, or they barely paid lip service to it. Business tried to co-opt social media and failed miserably. Businesses tried to ignore social media and it didn’t go away. It turned around and bit them in the…well you know.

They made many of the same “penny wise, pound foolish” mistakes with Social Media that businesses make with PR.

If you ignore the media, they won’t go away. Well, if you ignore the people (the social media) they won’t go away either. Better to act than react.

1. Outsource your social media monitoring and blogging to India. (Watch the TV show “Outsourced” for some hilarious examples of why the culture of India might not relate to your purely American brand they’ve never used before.)

2. Equating something new with “young” and take a misguided trendy approach to social media hiring. (“He has a shaggy haircut like Chad Hurley and cool eyeglass frames! That must mean he knows something about social media and our target Gen Y audience!”)  While sometimes you can luck out and get a very sharp intern who will do your social media for free (for a while) why would you trust your most visible communications to someone who doesn’t even sit at a desk inside your company?

3. Assuming that the audience for Social Media is Gen Y. (The average age of a Facebook user is Gen X, 38, with half the users firmly in the Baby Boom Generation.)

4. Pay a fortune for boring, self serving fake “user generated” videos that never went “viral” on You Tube. (The Hollywood film “2012″ with it’s fake user news coverage on You Tube was particularly transparent.)

5. Build a visually tricked out Fan page that nobody ever “likes” and then spam Twitter with advertisements, contests and coupons.

6. Tweet or post as an impersonal logo or “the brand”, instead of an engaging personality. (Do I really want to be a Fan of Victoria’s Secret Corp.? No. But I might want to be friends with a Victoria’s Secret Super Model.) Do I want to be a Twitter friend with a fertilizer company? No. But I might want to get Tweets from a funky, clever cartoon cow who talks about composting and gives me organic gardening tips. Do you really want to be friends with GE? But you might want to learn more or ask questions about about a specific GE product you own.

7. Tweet or post positive comments as a fake employee or fake customer.  This can be a good tactic if you hire someone outside the company to do the posting.  A little positive news can help turn a negative tide around. Just don’t post from a computer that can be traced to an email address or ID inside your company!

8. Lump Social Media in with SEO/SEM and online marketing. Search Engine Optimization, (SEO) is about generating hits to your website in Google. SEO has absolutely nothing to do with managing your company’s brand reputation or responding to media inquiries when a problem suddenly goes viral. This is why so much early Social Media seemed as intrusive and spammy as a direct mail campaign. And why so many social campaigns were ignored until they erupted into viral PR disasters.

Leave a comment | posted in blog, damage control, Facebook, public relations, search engine optimization, Twitter

March 7, 2011

What’s in a name? Everything!

By Giselle Bisson

I was talking to a client the other day who wanted more visibility. They had a hideously long URL for their company website.

I rolled my eyes. I immediately knew they were doomed to failure unless they changed their name.

I asked: “Is there any way you can find a shorter url?”

My prospective client hemmed and hawed about how attached he was to his ridiculously long company name.

There’s a reason why Google and Yahoo succeeded — and a host of other earlier search engine contenders like NorthernLights and AltaVista bombed.

There’s a reason why YouTube won the video wars and early contenders like, “uh, um, uh, whats their name, I forgot” failed.

Because YouTube is a freakin’ awesome brand. It says what it does. It has attitude. It’s memorable. You can spell it. It rhymes with things. It’s unique. It works in other languages and other cultures.

When I named my business, I spent an entire rainy day on Go Daddy typing things in at random until I found “Visibility Shift.”

Even though it’s not short, it’s memorable, it says exactly what it is.

And it’s relevant to my consulting practice, which is about shifting your visibility to a new level. I was absolutely floored when I discovered such a great website name was even available — and for $7.99.

There are several reasons you want to take time to find a truly memorable stand out URL:
- easier to type – a long or unmemorable url discourages people
- memorable - (One word is best. Two words are ok. Three is just too much.)
- Searchability (SEO) - A name that isn’t unique is going to bring up millions of search results in Google. You want a unique URL so you are the first and only hit in Google, without having to pay $$$$ to Google for adwords.
- International localization - remember the web is global and your name has to translate easily into other languages — so it’s better if it’s not a word in any language.  Run your name past some friends who speak other languages and some translation software and make sure it doesn’t translate into something embarrassing. (The Chevy Nova flopped in Mexico because “No Va” means “Won’t Run.”)
- Put less words on your site, more pictures. Especially remember that the web is international and words need to be translated.  So the fewer words, the more universal your message is.  Learn from the success of big brands like Apple and Google who take a less is more approach.
-  It doesn’t have to be a .com — You can be successful with a .us, .tv, etc. For example, Delicio.us.
- Groupon is successful in large part because their name rocks. “Group + coupon.” Brilliant. Memorable. Unique. Short. Tells you what it is.
- Get your name first before you spend time and money branding it. Changing your name later is very costly and it means you are undoing all the work you did on public relations, marketing and social media outreach.
- VCs look at your brand and name as a big reason to invest. A great logo, web design, business card, brand and name are almost as important as the product or technology behind the brand.
- Think about web branding when you name your products — and your kids, too. I’m grateful that my mother, very ahead of her time, gave me a name that is so unique that I go to the top of Google. Check that name out in Facebook, Twitter and Google and make sure it’s available. (The reverse applies if you want to protect your privacy — then John Doe is the way to go.)
- Consider adding a unique middle name to your name that describes what you do so you stand out. (ie: David “Avocado” Wolfe is a speaker in the health food field.)
This advice applies to any personal or corporate brand — a musician, band, artist, writer, book title or film. Choose your name carefully and snap up the URL as soon as you can, even if you end up sitting on it for years before you get your project started.
For more information about naming, visit Name Wire a blog about naming.

2 comments   |  tags: , , | posted in blog, bootstrapping, Facebook, personal branding, privacy, public relations, renegade marketing, search engine optimization, seo, shameless self promotion, social media, Twitter, Uncategorized, viral, website

February 9, 2011

7 lazy ways to shamelessly promote your blog and social media posts to get more traffic

By Giselle Bisson

Put your social media on autopilot - reach thousands of influencers, worldwide while you're still asleep or drinking your first cup of coffee.

 

1. Use “Share This” widgets to shamelessly self promote.

Whether you’re using WordPress or any other blogging or web development tool, you can use the “Share This” widget on your website to quickly promote your posts .  Just install the widget on your site and right after you file your post share it shamelessly! Take an hour and share your story with every possible site out there–especially Digg and StumbleUpon. The more you share, the more links you are generating back to your site — and the more traffic you’ll get.

2. Use the “Publicize This” feature in Wordpress.

Yesterday WordPress announced some improvements to make their Publicize This feature more friendly.  Follow the instructions and watch your traffic soar.

3. Time your posts strategically.

In the world of old school journalism and PR, we have learned to strategically project which times and days will generate the most pick up for a news announcement. Tuesday at 8 am EST is when I’ve found press releases get the most pickup.

Why? Because on Monday at 8 am, everyone’s still groggy and drinking coffee (or they’re rolling in late to the office, or sitting in meetings.)

Tuesday is when business gets rolling. And it’s the day when publications traditionally have their story meetings.

Wednesday is the day the weeklies traditionally file their stories.

Thursday is still ok, but your story might get forgotten by the following Monday when reporters are writing again.

To bury bad news, you use reverse psychology. To bury bad news, announce on Friday afternoon, or right before a holiday weekend when everyone’s jetting out of town early. (This is the day for announcing the departure of a CEO or dismal profits that you don’t want to influence the market with.)

Well, I’ve discovered the same theory works with blogging, Tweeting and Facebook:

Tuesday at 9 am EST is the perfect time for a Tweet or post you want to get noticed because:

- It’s 9 am on the East Coast and everyone’s drinking coffee and checking their email, Twitter and Facebook.

- It’s 12 noon on the West Coast and everyone’s checking their social media profiles while on lunch break.

- It’s 6 pm in London, and everyone’s finished their work day and are checking their PCs.

There are lots of tools that help you write your Twitter posts in advance and time them. WordPress also let’s you schedule a post in advance so it blasts out just at the right time.  Marketing consultant Gary McCaffree has this great chart that helps you predict the “sweet spot” for a Tweet — he says the best time is between 9 am and 3 pm.

4. Have everything connected so your WordPress updates your Twitter, LinkedIn and Facebook, automatically.

This is so easy and so potent. (And you can even rig it so that it’s on autopilot while you’re still asleep — tricking your clients and colleagues into thinking you are a hard working early riser!)

- Set up the Wordbook plug in to post your WordPress to your Facebook wall.

- Now set up the WordPress to Twitter plug in so that your WordPress post automatically goes out to your Twitter subscribers.

- And use the Twitter to Linked in widget to set things up so your Tweet automatically updates your LinkedIn status.

Wow! You just got out the word to thousands of professional connections while you were still asleep!

5. Use a press release to dramatically boost your story’s pick up.

There are hundreds of free press release sites that will help you blast out your story to the planet, or you can use a professional press release wire service for a fee.  You can time your news in advance to go out at a strategic time, and you can load up your press release with key words that will make it stand out in the search engines. Plus, if you use a paid newswire, your news will automatically go out into Yahoo News and Google News where it’s picked up like an AP or Reuter’s newswire story.

With one well written article or news release, I have consistently generated from 50,000 to 100,000 links back to a client’s website. (That’s not a typo.)  And your traffic will only increase as spiders and bots pick up your news, reprint it on RSS feeds and blogs throughout the web, and yes, generate more links back to your blog which in turn permanently increase traffic and search rank.

But the key word here is “well written.” You can’t get this kind of pick up for self serving fluff — your content has to be genuinely newsworthy, interesting, engaging, funny, controversial, keyword-rich or relevant. If you’re not a wordsmith, hire a professional.  Ultimately it’s a juicy headline and great content that gets noticed, reprinted, passed along virally and linked to.

6. Time your email newsletter to go out at the same time.

Start a news virus! Put your blog post in your email newsletter and time it to go out simultaneously to your customers, internal company employees, investors, partners, influencers and your press/blogger list.  With everyone hearing about your news announcement at the same time, it has more psychic impact and feels more important.  Also it’s courteous to give the news to your most valued contacts just as it goes out to the blogosphere.

7. Spin it and send it out again.

Tweet your story several times in one day or week by simply spinning your Tweet slightly and changing the headline to focus on a different aspect of the story. For example, my headline here is: “7 lazy ways to shamelessly promote your blog posts.” My next headline could be: “7 lazy ways to get more traffic on your website,” and then “7 shamelessly lazy ways to get more Twitter traffic,” and then, “Get more web traffic while you’re still asleep,” and so on… and yes, you can even set them up in advance so they go out on autopilot.

Well, (gloat, gloat) just wanted to let you know that this post went out to thousands of friends and influencers, all over the planet, boosted my search rank and increased my credibility while I was lounging around doing my morning yoga and drinking my first cup of coffee.

That’s why I love social media!

5 comments   |  tags: , , , , , , , , , , , , , | posted in blog, bootstrapping, citizen journalism, Digg, Facebook, flacks, newsletter, PR Newswire, press release, public relations, renegade marketing, search engine optimization, seo, shameless self promotion, social media, Twitter, viral, website, Wordpress

December 19, 2010

Facebook is a global network you can’t afford to ignore.

By Giselle Bisson

This map of Facebook friendships looks not surprisingly like a map of the Earth as seen from space at night.

Are you utilizing this vast network of more than 1/3 of the most wired, affluent and educated people on the planet to promote your business, consulting practice, art form or cause? You should be.

http://www.economist.com/blogs/dailychart/2010/12/data_visualisation_1?fsrc=scn%2Ffb%2Fwl%2Far%2Ffacebookfriends.

Leave a comment   |  tags: , , | posted in blog, Facebook, many to many, public relations, renegade marketing, shameless self promotion, social media, viral

November 8, 2010

Executive social media jobs exploding. (It’s not just for ninjas, gurus and interns anymore.)

By Giselle Bisson
Look how fat I am on your airline.

Commedian Kevin Smith posted this Twit Pic with the caption: "Look how fat I am on your airline," after Southwest bumped him off a flight for being too fat.

2010 was the year of the uber-embarrassing social media blunder:

  • Southwest Airlines threw celebrity Kevin Smith off a plane for being too fat to fly in one seat. Smith’s Tweets about the incident were not only widely read and hilarious, but a PR nightmare for the airline.
  • The Gap changed their logo and the blogosphere errupted by ridiculing it with the “Crap” logo and the “Gag” logo.

In the wake of so many embarrassing social media disasters, smart businesses are finally starting to take social media seriously. This week, social media hit a new Tipping Point and the Fortune 500 started creating new jobs and investing in seasoned professionals.

Today I did a search in one of the employment databases and found an astonishing 3,193 new jobs created in the US in the last few days for social media professionals! But more amazing, most of these jobs are senior level, VP, Director or Manager positions. This is a dramatic shift from even a few months ago.

Here are just a few of the major brands that are advertising for new social media posts:

Sony, Corning, American Express, Coca Cola, Ingram Micro, Intl, Nike, Accenture, EHarmony, Red Cross, Forever 21, Vocus, View Sonic, ToysR US, IBM, BBC News, Lowe’s, DSW, Chrysler, L’Oreal, Chase, COX, Este Lauder, Yahoo, Vonage, MGM, Citrix, GNC, Kellogg, Equinox Fitness, Bloomberg, HP, Ann Taylor, Starwood Hotels, Omnicom Group, CitiGroup, Lily Pulitzer…

Many web-based businesses and tech start-ups are also searching for social talent: Amazon.com, Tiny Prints, Elance, Moxie, Diapers.com, Yahoo, Tripadvisor, EHarmony, Shopzilla, Vocus.

But not a single ad looking for a social media “guru” or “ninja.”


5 comments | posted in blog, damage control, Facebook, many to many, press release, public relations, search engine optimization, seo, social media, Twitter, Uncategorized, viral, viral video, website, you tube

November 3, 2010

Seven lame, business-killing excuses for not having a social media presence.

By Giselle Bisson

1. You’re too busy.

I don’t think social media is optional anymore — a professional presence in social media is now a marketing necessity, like a business card or a website. You can’t afford not to have a social media presence. You’ll look like a Luddite, like you’re out of step, like you’re stuck in the Eighties — when people actually got their news from a newspaper, bought things from ads and were influenced by television.

For most businesses and professions, social media is important. (It’s not as useful for big brands and large corporations, unless the communication is coming from a charismatic CEO or spokesperson.) Make an investment in social media, plan your strategy first, do it right, and you’ll be paid back ten-fold.

Updating your profile and sending out Twitter updates can become part of your regular routine — like brushing your teeth, answering email and checking your voice mail.

Using free tools, you can interlink all of your social profiles — so that your Twitter automatically updates Facebook, your blog and LinkedIn. You can update everything simultaneously from your mobile phone in a few minutes a day.

2. You don’t “get” this social media thing.

When you tell stories in public, not only do they have to be true (fact checked, verified, libel-free and legal), accurate, spell-checked and well written, but your story needs to be interesting, engaging and continually evolving. If you’re not naturally good at that, or you don’t have time, you’ll want to hire professional help.

Ultimately, you’ll need to be engaged on a daily basis. Celebrities, consultants, musicians, workshop leaders, public speakers and CEOs who “get” social media make it a priority and are personally involved. You can also outsource social updating to a pro. But make sure they take time to truly know and understands your business, know how to tell an engaging story, have a “voice” and “get” the culture, ethics and rules of the community you’re trying to reach.

3. You can’t afford it.

Everything you need is free. If you hire a consultant, you can get a lot of value from a few hours of his/her time setting your site up and coaching you on the unwritten secrets, tips and tricks of really using Social Media brilliantly.

4. You don’t need it.

Just like you “didn’t need” a website back in 2000. Everyone else jumped on the bandwagon, killed brick and mortar businesses, got all the cool urls and are now worth millions. Are you going to miss out on this land grab too?

500 million people worldwide are utilizing Facebook to create their personal brand. Many events are solely promoted on Facebook. You are really late to the program and totally out of the loop and out of touch if you have a stagnant, unupdated profile or none at all.  These days a lot of people think you don’t exist anymore if you’re not in the social sphere because they aren’t even using email anymore and use Facebook or LinkedIn as their main way of communicating with colleagues, or Twitter as their main way to announce breaking news.

5. You’re doing fine with Google adwords.

Oh yeah? Why are you buying search results that will disappear as soon as you stop paying — when you could be using social sites and a blog to build a search ranking that will last forever. Also, you’re totally missing out on a highly targeted market if you’re not also advertising on Facebook.

6. You already hired an SEO guy.

In my opinion, Search Engine Optimization (SEO) is dead in 2010. It was important in the age of static HTML websites in the 90s.

Why? Because search engines can only search text! The most important thing you can do is generate tons of text and mentions of your URL that will drive people back to your website.  More about this tomorrow.

7. It’s not necessary.

If you are not on social media, your business reputation is at risk! Ignore social media at your peril–because people are probably talking about you, your competitors and your brand. They’re building relationships without you. They’re inviting people to cool events that you’re not learning about.  If you’re not on social media by now, it’s as if you don’t exist.

Bad PR used to be quickly forgotten when the newspaper was tossed in the trash. Now it lasts forever in Cyberspace. Bad customer reviews can quickly destroy a new product launch, a new event or a beta program.  Bad word of mouth on social networks will severely damage your personal reputation.

Negative reviews on Yelp can kill a restaurant in a few days. Don’t worry, you can now pay Yelp a monthly fee (aka bribe) to remove bad reviews. Better off to not get them in the first place.

You need to be prepared to brand yourself and position yourself wisely. And you need to pay attention to what your peers, competitors and partners are saying in the social realm.

If your business is large, you’ll also need to track the coverage and monitor feedback so you can respond to customers immediately. It’s all quickly becoming as complex as a traditional, mainstream media PR program.

Whatever you call it — Social Media, Emerging Media, New Media — it’s all just a conversation.

But it’s a conversation you can’t avoid anymore.  Ignore it at your peril or it will happen without you.  It’s time to lead the conversation.

83 comments | posted in blog, damage control, Digg, Facebook, MySpace, PR Newswire, press release, public relations, renegade marketing, search engine optimization, seo, shameless self promotion, social media, Twitter, viral, viral video, website, Wordpress

September 28, 2010

Should Facebook add more “in a relationship” options? Or should we just be discreet?

By Giselle Bisson

Is it tacky to announce your relationship status on a Social Network?

Move over Brad and Angie! Now with Facebook, you too can be as embarrassingly public with your infidelities as a Hollywood celebrity!

Unless it’s really going to benefit your business or career — announcing your new relationship status is probably not a good idea in a public forum. And it’s a really, really bad idea if you care about your career reputation.

Personally, I’d like to see people use more tact, thoughtfulness and discretion before they click any “In a Relationship” button out here in Facebook-land.”

Many of my solidly married friends don’t even announce their relationship status on Facebook.

But seems that people who just hooked up two weeks ago at a party are quick to brag about how in love they are and click that: “In a Relationship” button.

And the brutally honest and much more realistic: “It’s complicated.”

I even know a woman who clicked “In a Relationship” when her “boyfriend” was a personal ad pen pal who lived in another state and they hadn’t even met yet.

Social Currency and trust is what it’s all about in the new era of Social Networks. Our network is our net worth. Consider how your actions will be regarded in terms of your overall trustworthiness and “flake factor” before you post anything in a social forum. Relationships come and go, but reputations linger in Cyberspace forever.

I see grown, middle aged adults on Facebook like dumping their ex-spouse for someone they hooked up with a few weeks ago and then announcing and bragging about their new love affair publicly on Facebook.

It can inspire some incredible cruelty and tastelessness. Or what many call: “Facebook Drama.”

Perhaps I am being a bit old fashioned and “Miss Manners” here by suggesting that we wait six months at minimum, until relationships are solid — just as one might want to wait 3 months before announcing they’re pregnant, or waiting until they have an offer letter in hand before announcing a new job.

Today, someone posted this on Facebook:

“I am seeing someone, but that is not an option. Here there’s ‘its complicated’ — but that it is not. And there is ‘in a relationship’ but we are not there yet. We are trying to go slow, but I want a way to know Iam not available but am very interested in someone. Might that change?”

Do you think Facebook should add a new relationship status?

Facebook is considering some new “In a relationship” options. What do you think? Here are some options that readers of “All Facebook” have suggested:

- need a rebound

- in a rebound relationship

- hate my ex and need a rebound

- off the market

- common law marriage

- seeing someone

- confused

- stalkers not wanted

- separated, not looking

- serial dater

- cruising

- just looking

And…

- “I gave up.”

3 comments   |  tags: , , , , | posted in damage control, Facebook, privacy, public relations, shameless self promotion, social media

May 5, 2010

Social media is not for everybody.

By Giselle Bisson

Who needs social media anyway?

The other day I ran into an man in Peet’s cafe. He introduced himself as a seasoned marketing professional.  I told him I was too — but that I specialize in social media.

He spat out vehemently:  “Most of social media is pure bullsh*t for my clients.”

Maybe he’s right…for his clients it might be a waste of time. (Maybe his clients are all computer illiterate, over 60, still use a landline or are Luddites who don’t trust ATM machines yet either.)

For a few, select businesses, like lawyers, (unless they deal with high profile cases), or people with government or corporate jobs (unless they are company spokespersons), or arms dealers, or private detectives, or anyone with a security clearance, it’s probably better to keep a very low or non-existent social media profile.

But if you’re a business that would be listed in the Yellow Pages, if you’re a business that would have  a business card, if you’re a business that would get written up in the newspaper, if you do your business online and especially if you’re a current or aspiring public figure — Social Media is  your new calling card.

Social media, like PR, is not for everyone.

Not everyone wants to be famous, and not every business needs a public profile. Some businesses are better off quietly working their sales team, Rolodex and one-on-one relationships. For example, if your customers don’t use the Internet, then you won’t find them here either.

But if you run any business with an online presence, and if you want visibility,  then social media is for you.

Social media campaigns are also critically important for most small town “Mom and Pop” businesses like restaurants, bed and breakfast inns, hair salons, moving companies and the like — because getting listed in Yelp! and showing up on the Yahoo or Google Map is now more important than a Yellow Pages listing. (Yellow what? Who, under the age of 65, uses the phone book anymore?)

And for that reason, social media is quickly becoming a tool in the marketing/PR professional’s arsenal — to complement speaking engagements, press tours, article placement, trade shows and the like.

I’ve been doing traditional print and broadcast PR for more than 20 years. But social media is by far, the easiest, cheapest, fastest, most effective promotional tool I’ve ever used.

Better than email. Better than newspaper ads. Better than brochures and postcards. Much better than a website that nobody ever finds or reads. Faster and thus sometimes even more effective than traditional news media press relations.

For some businesses, like doctors, dentists, real estate agents, authors, consultants and especially small businesses and sole proprietors, it can bring you a whole new level of visibility.

And for others, like artists, musicians, performers, workshop leaders or anyone who throws events, it’s downright essential.

But if you’re still reading a newspaper, listening to the radio and using  a landline, maybe Social Media is not for you.

1 comment   |  tags: , , , , | posted in Facebook, public relations, renegade marketing, seo, social media, Twitter, Uncategorized, website

March 17, 2010

Will Facebook eclipse Google for search?

By Giselle Bisson

Facebook, the new kid on the block, overtook Google as the most popular website in the US this week.

My friends are early adopters. Last year at this time, whenever I walked into an Internet cafe and peered over the laptops, I saw that majority of the browsers were open to Facebook. The rest were using search engines like Google, photo sharing communities like Flickr, and free email portals like Yahoo mail.

Now, this week, the rest of the world caught up with my early adopter friends — the social media site Facebook has overtaken Google for the first time, becoming the most popular website.  According to the Social Media Examiner, five new studies have verified my casual Internet Cafe research.

The Financial Times reported that Google and Facebook accounted for 14 per cent of all internet traffic last week, with Facebook receiving 7.03 per cent and Google 7 per cent.

While the lead is slight, the upward trajectory is clear. It should be more than enough to convince online businesses to immediately shift more of their ad dollars into Facebook ads. And businesses, whether online or off, can no longer ignore the value of marketing to their customers and communities via Facebook Fan pages, Event pages or Groups.

More people are starting to filter their news through people they trust — friends who point them in the direction of interesting articles and trends on social sites like Facebook or Twitter — and fewer are using search engines like Yahoo, Google and Ask to find news and information.  People are also paying much less attention to their overwhelming and overloaded email in boxes — and more time sending messages to each other on Social Networks instead.

In a sense, social nets are turning into both a replacement for email and a new kind of specialized search engine, with human beings, rather than page ranks, deciding what information is hip, interesting and important.

Simultaneously, marketers are scrambling to shift their budgets from print/radio/TV PR over to Social Media marketing. Job openings for “Social Media Gurus” are proliferating — so if you’re in the sales, marketing, video, advertising, graphic design or media professions, you need to get up to speed and shift your business immediately to include the social sphere.

PR agencies, also, are quickly repositioning as Social Media agencies. From small local businesses, to the Fortune 500, social marketing is hot, hot, hot — and the newspaper is not, not, not.

It tipped. In the mid 90s, everyone needed an online campaign. Somewhere around the year 2002, every business suddenly needed a website. Now, we’re seeing the same urgency for all businesses to have a Social Media presence.

The average American spent 7 hours on Facebook in January. (Heck, my friends spend 7 hours a day on Facebook, and hardly ever use email anymore.)  Facebook doubled from 200 million to 400 million users last year — giving it a user base the size of the third largest country on the planet!  For the time being, we can’t afford to ignore Facebook. But in the future? Who knows.

Social media sites come and they go. (Remember all the hype about Friendster, once upon a time? Remember the Well? Remember Tribe? Remember Compuserve?) but whether Facebook remains the front runner or gets replaced something new, Social Media is the media, just as the Internet is business.

Ignore social media at your peril. It’s not going away.

1 comment | posted in Facebook, MySpace, public relations, renegade marketing, social media, Twitter

March 13, 2010

Social media — it’s just a very, very short story

By Giselle Bisson

Social media is nothing to be afraid of. It’s just a story.

A very, very short story.

In the world of PR, you send out a press release once a month, maybe if you’re in the Fortune 500, once a week.

And you wait  and wait … and wait and hope and pray and wait for the press to write and publish it in the news.

Which for a daily newspaper could happen instantly. And for a weekly or monthly magazine could take months, even a year.

And then by the time your audience read the story, and responded, in a letter to the editor, a lot of things could have changed. Your story might not even reflect the truth anymore by then.

And your customer just really wasn’t hearing much about you, because if the news media didn’t deem you newsworthy, (which is most of the time) your story never got told at all.

So if you wanted to tell the story, you could only tell a very, very short story, in a paid advertisement.

But in new the world of social media what matters most is telling a soundbite-sized elevator pitch of a story — in just one or two lines of copy. Every day. Sometimes several times a day.

And seeing how your audience reacts.

And then you can respond, change your product, change your message – immediately. I mean, like in seconds.

This very short story over time becomes a longer story that will draw your audience, the customer, and engage them in a conversation.

Reputation building and relationships happen at warp speed this way–and they happen publicly.

Leave a comment | posted in Facebook, MySpace, press release, public relations, search engine optimization, social media, Twitter, Wordpress

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